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Where did the Basic Seven
come from?
Kaoru Ishikawa
• Known for
“Democratizing Statistics
”
• The Basic Seven Tools made statistical analysis less
complicated for the average person
• Good Visual Aids make statistical and quality control
more comprehendible.
What Is a Flowchart?
A diagram that uses graphic symbols
to depict the nature
and flow of the steps in a process.
Benefits of Using Flowcharts
• Promote process understanding
• Provide tool for training
• Identify problem areas and improvement
opportunities
" Draw a flowchart for whatever you do. Until you do, you do not know
what you are doing, you just have a job.”
Keys to Success
• Start with the big picture
• Observe the current process
• Record process steps
• Arrange the sequence of steps
• Draw the Flowchart
Benefits of Using
a Cause-and-Effect Diagram
• Helps determine root causes
• Encourages group participation
• Uses an orderly, easy-to-read format
• Indicates possible causes of variation
• Increases process knowledge
• Identifies areas for collecting data