26-12-2012, 02:27 PM
A PROJECT REPORT ON Employee Engagement AT GENPACT
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Executive summary .
The ability of the organization to attain its goals largely depends upon the
effectiveness of its Employee Engagement Programme. Therefore it deserves great
planning and care to formulate and implement Employee Engagement strategies.
The main objectives of the project is to study the existing process of
Employee Engagement in an well reputed MNC , to explore the current trends in the
industry in Employee Engagement practices.
A detailed and exhaustive exploratory research is done over the net through
relevant websites to delineate appropriate Employee Engagement methods to
understand the current trends in the Industry and to know the company profile.
A questionnaire was undertaken as a tool for the extraction of the
effectiveness of the Employee Engagement. The 15 candidates from GCF Australia
(GENPACT) had answered the questionnaires. The answered questionnaires were,
then analyzed. To define in a capsule, it was more of an observation to find the
effectiveness of Employee Engagement.
Abstract
Employee engagement is the level of commitment and involvement an employee has
towards their organization and its values. An engaged employee is aware of business
context, and works with colleagues to improve performance within the job for the benefit
of the organization. It is a positive attitude held by the employees towards the
organization and its values. The paper focuses on how employee engagement is an
antecedent of job involvement and what should company do to make the employees
engaged. The paper also looks at the Gallup 12 point questionnaire, twelve-question
survey that identifies strong feelings of employee engagement and the steps which shows
how to drive an engaged employee.
Introduction
Engagement at work was conceptualized by Kahn, (1990) as the ‘Harnessing of
Organizational Members selves to their work roles’, In engagement, people employ
and express themselves physically, cognitively, and emotionally during role
performances.
The second related construct to engagement in organizational behavior is the notion of
flow advanced by Csikszentmihalyi (1975, 1990). Csikzentmihalyi (1975) defines flow as
the ‘Holistic Sensation’ that, people feel when they act with total involvement. Flow is
the state in which there is little distinction between the self and environment. When
individuals are in Flow State little conscious control is necessary for their actions.
Aspects of Employee Engagement
Three basic aspects of employee engagement according to the global studies are:-
· The employees and their own unique psychological make up and experience
· The employers and their ability to create the conditions that promote employee
engagement
· Interaction between employees at all levels.
Thus it is largely the organization’s responsibility to create an environment and culture
conducive to this partnership, and a win-win equation.
Importance of Engagement
Engagement is important for managers to cultivate given that disengagement or
alienation is central to the problem of workers’ lack of commitment and motivation
(Aktouf). Meaningless work is often associated with apathy and detachment from ones
works (Thomas and Velthouse). In such conditions, individuals are thought to be
estranged from their selves (Seeman, 1972) .Other Research using a different resource of
engagement (involvement and enthusiasm) has linked it to such variables as employee
turnover, customer satisfaction – loyalty, safety and to a lesser degree, productivity and
profitability criteria (Harter, Schmidt & Hayes, 2002).
Definition of Outsourcing
The Webster's Universal Dictionary meaning of "Outsourcing" is: "A company or
person that provides information; to find a supplier or service, to identify a source".
Outsourcing can be defined as a process in which a company delegates some
of its in-house operations/processes to a third party. Thus outsourcing is a
contracting transaction through which one company purchases services from another
while keeping ownership and ultimate responsibility for the underlying processes.
The clients inform their provider what they want and how they want the work
performed. So the client can authorize the provider to operate as well as redesign
basic processes in order to ensure even greater cost and efficiency benefits.
Companies turn to resources outside their organizational structure usually to
save money and/or make use of the skilled professionals.
The Outsourcing market is estimated to grow tremendously in the coming
few with an increasing number of companies planning to outsource both low end and
high-end jobs to offshore destinations. Also the number of companies providing
outsourcing services is on the rise, thus resulting in larger variety. Due to the fact
that more and more companies are outsourcing, the risks are getting smaller as
businesses have more experience and clearer objectives.
Business Process outsourcing:
Business process outsourcing is a process in which a company delegates
some of its in-house operations/processes to a third party. Thus business process
outsourcing is a transaction through which one company acquires services from
another while maintaining ownership and ultimate responsibility for the processes.
The company then informs its provider what it wants and how it wants the work
performed. So the company can authorize the provider to operate as well as redesign
basic processes in order to ensure even greater cost and efficiency benefits.
The main motive for business process outsourcing is to allow the company
to invest more time, money and human resources into core activities and building
strategies, which fuel company growth
Business process outsourcing in today’s world is seen as a strategic
management option rather than just a way to cut costs. BPO helps achieve the
companies their business objectives through operational excellence and an edge in
the market place.
Resources of the companies need to be focused on core competencies and
the non core functions are out sourced. Out sourcing gives you right combination of
people, processes and technology to operate effectively in the global market place
without burdening organization’ s time and budget.