01-11-2012, 11:05 AM
A Study on Customer Satisfaction of New Step Automation products
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INTRODUCTION ON TOPIC
The title words in indicated the actual sense of the project under the “Customer Satisfaction About the product”. We give a flesh on the development and awareness level of the NEW STEP AUTOMATION.
Behind the every project there is an aim which motivates a Person to go through survey. The main aim of the projects market condition is to know the access of NEW STEP AUTOMATION among customer. Our survey on the topic “Customer Satisfaction About the product” We have surveyed around 50 customers (Lucknow “16” & Agra “34”) and this survey has helped in finding out why the people go for other similar product.
Second part of Survey was to find out the reason from those customers who are temporally dissatisfied. In it we find that most customers are waiting for the improvement of service.
Third part of survey was to find out the reason from that customer who are not temporally dissatisfied, in it we find that must customer are buying the other similar product.
The Indian Elevator Industry has never seen such good times as is being witnessed today. Where National, Multi-national as well as range of elevator brands even in an unorganized sector are taking full advantage of the market dynamics to their fullest potential. There is still a space for many more brands to emerge in the expanding market, which is why even the manufacturers of Elevator parts, components, assemblies, and equipments are trying to establish their manufacturing facilities in India which holds promise for them. In short, the Indian Elevator Industry is able to cater to the demands of vertical, quasi-vertical as well as horizontal transportation systems for carrying people and material with wide options. It is therefore, no wonder, that the two professionals having experience and expertise gathered over more than three decades in the industry, joined hands, established and promoted an elevator company titled as 'New Step Automation Elevators (India) Private Limited' with its Head Quarters at Bangalore and Operations spread over 15 strategic cities, soon to be expanded to more cities in India and SAARC Countries. Thus, the brand "NEW STEP AUTOMATION" has emerged on the horizons of the Indian Elevator Industry.
Welcome to New Step Automation Elevators, Escalators & Travolators
NEW STEP AUTOMATION ELEVATORS has emerged as a modern enterprise on the horizon of the Indian elevator industry. Step Automation's products are manufactured in the state-of-the-art dedicated manufacturing facilities located overseas and in India. Our main business scope is in providing elevator door systems, traction machines, cars (MS, SS, GI), safety components and complete range of Escalators, Travolators and Passenger Conveyor Systems. With focused marketing strategy Step Automation has increased its target by over 50% annually.
By "Raising Perfection to Greater Heights". Step Automation strives to give you the best through mutual trust, by involving management, employees, vendors, customers and shareholders to share a bright future ahead "Trust Leads to Future."
The company's compliance to comprehensive business principles has led to excellence in a range of products and services to our satisfied customers by establishing customer centric relationships with domestic and overseas business partners. Besides offering custom built elevators to suit special environmental conditions, Step Automation Elevators find their application in Residential, Apartments, Retail, Commercial, Industrial, IT, Hospitality and Institutional sectors.
Product Portfolio
Based on cutting edge technology and technical competence, NEW STEP AUTOMATION has developed, engineered, configured and crafted the product portfolio keeping in view the existing and futuristic demands across all sectors of the Indian Elevator Industry. Produced in the state-of-the-art manufacturing facilities located in India as well as Overseas and complying with National and International standards, the NEW STEP AUTOMATION products are comparable with the best brands available in the country. Supported by more than 100 trained and qualified professionals having experience with leading National and Multi-National brands in Engineering, Installation, Maintenance and modernization, NEW STEP AUTOMATION offers the time tested products and services that care for the people. The Product Portfolio comprises .
Service and Modernization
NEW STEP AUTOMATION has devised service and modernization packages to ensure the performance of Elevators and Escalators to the contracted specifications right from their birth till they retire or become due for up gradation / Modernization. Highly qualified and trained professionals periodically carry out safety / technical audits and evaluate the health of the equipment to enable them to take corrective timely actions so as to ensure maximum availability of vertical transportation systems with bare minimum down time. Our experts also advise the users, depending upon the status of the health of the equipments, to opt for up gradation or modernization whenever warranted. We have therefore, developed a comprehensive service concept with individual modules to help the users to reduce operating costs and guarantee availability of Elevators and Escalators for many years with focus on Safety and Security.
Elevator Traction Machines
Our AT Series Traction machines, both Geared and Gear less are designed to provide ultimate in safe, reliable and smooth travel spanning to speeds ranging from 0.3 MPS to 2.5 MPS and can handle passenger capacities ranging from 4 to 26 passengers. AT Series also includes Geared Traction machines suitable for handling freights up to 5 MT. The electric motors have been designed and developed to make them compatible to variable voltage, variable frequency (VVVF) drives resulting in enormous saving of energy besides providing smooth and comfortable riding.
Elevator Controllers
The NEW STEP AUTOMATION AT Series Controllers compatible to VVVF drives ensures smooth start and stop, vibration-free travel and accurate leveling at the landings. They have many flexible features to cater to the exact needs of the users. NEW STEP AUTOMATION range of controllers includes Group Controllers suitable for up to 8 Cars and serves number of floors up to 32.
NEW STEP AUTOMATION Controllers are also equipped with close loop system using imported encoders to improve the performance characteristics such as smooth ride, best leveling etc.
Global Series Home Elevators (Lifting Platforms)
NEW STEP AUTOMATION in its efforts to introduce continuously innovative products has launched lifting platforms which find an immense application in public and commercial buildings as well as private homes. Today, there is an ever-increasing demand for improved accessibility to public and commercial buildings and private homes. Building Owners, Contractors and Architects are actively seeking products which make these possible. Elderly and disabled people require solutions that allow them freedom of movement inside their homes. Keeping these needs in mind, NEW STEP AUTOMATION has introduced uniquely designed lifting platforms in compliance with their needs.