08-10-2012, 02:07 PM
A Study of Customer Satisfaction towards Depository Participants
INTRODUCTION
India has two hundred years old tradition in Securities. Infact that first India
stock exchange established in Bombay is the oldest in Asia. The earliest security
dealings were Transactions in loan securities of East India Company, the dominant
institution of those days. Corporate Shares came into the picture by 1830’s and assumed
significance with the Companies Act of 1956. In 1887 the broker community gave birth
to the “Native share and stock brokers Association” which is now known as the
Bombay Stock Exchange.
The Indian Capital grew at a very moderate rate from 1951 to 1980. However it
registered an impressive growth in 1980s. the process of liberalization and the
transparency in operation has raised the interest of foreign investors in India. Till 1978
there were only 8 recognized exchanges in India. Initially the exchange operated on an
outcry system i.e. manual system of trading Due to increase in the trading volumes, the
number of issuer increased substantially, and the birth of NSES highly transparent
automated system come into existence Even then there was an increase in paper work
causing a gridlock at every stage in the stock market This delays the clearance and
settlement of traders, registration of securities in the shareholder name and due this it
increased the back office paper work intermediaries These outdated systems have
increased settlement risks and have rendered the implementation of a delivery of a
versus payment system impossible. National Stock Exchange of India Limited to
provide electronic depository facilities for securities traded in the equity and the debt
market. NSDL commenced its operations in the year 1996 and is the first depository in
India.
BACKGROUND
Karvy Stock Broking Limited, one of the cornerstones of the Karvy edifice,
flows freely towards attaining diverse goals of the customer through varied services.
Creating a plethora of opportunities for the customer by opening up investment vistas
backed by research-based advisory services. Here, growth knows no limits and success
recognizes no boundaries. Helping the customer create waves in his portfolio and
empowering the investor completely is the ultimate goal.
KARVY, is a premier integrated financial services provider, and ranked among
the top five in the country in all its business segments, services over 16 million
individual investors in various capacities, and provides investor services to over 300
corporate, comprising the who is who of Corporate India. KARVY covers the entire
spectrum of financial services such as Stock broking, Depository Participants,
Distribution of financial products - mutual funds, bonds, fixed deposit, equities,
Insurance Broking, Commodities Broking, Personal Finance Advisory Services, Merchant Banking & Corporate Finance, placement of equity, IPOs, among others.
Karvy has a professional management team and ranks among the best in technology,
operations and research of various industrial segments.