11-02-2013, 04:54 PM
Abstract for “Issue Tracker”
ABSTRACT
The issue tracking system is an intranet system, which gives information about the issues and their status. It helps the administrator for the administration and maintenance of the organization. It fulfills the different requirements of the employees and administrator of the organization. The specific purpose of this system is to gather and resolve issues.
In this system about the employees, projects, issues, departments, etc. are maintained. The administrator has the privilege to add employee, department, project, priority and status.
This system helps the administrator in the maintenance of the organization in an efficient manner. The various tasks of the administrator are automated that makes the tasks easy.
The various users of the system include the employees and administrator of the organization. The authorized user is given permission to view the issues and can modify / resolve issues. Any user can view the knowledge elements (i.e. resolved issues). The user can also search for issues.