29-12-2012, 12:44 PM
BPO Industry facing the challenges
BPO Industry.ppt (Size: 662 KB / Downloads: 28)
Definition
Business process outsourcing (BPO) can be defined as the transfer of an organization’s entire non-core but critical business process/function to an external vendor who uses an IT-based service delivery.
Business Process Outsourcing (BPO)
BPO is a hiring venture to take responsibility for a business process.
Including accounting, Medical coding and Medical Transcription
How to enter the BPO company
One way is to go through a recruitment company.
Another way is to pin point which you would like to target (Voice/Non voice)
Difference between voice /non voice BPO
Voice deals with speaking directly with the customers either in US / UK /in other countries.
Communication level should be higher when applying for a voice process.
Non voice includes more on data entry, data management , E-mail writing.
Nature of work
Call centers are voice or web based
Either in bound or out bound where in calls are received from and made to the customer respectively
Specialized in business processing, here calls are made from company to company.
Areas addressed by call centers are sales support, reservations ,bank accounts and tele marketing .
Inbound call centers
In bound call centers provide support function that include inquiries or help desks for various segments.
Most of the call centers are offering customer relationship management services that include support for
voice call center,
e-mail response,
web-based text services and
backroom processing.
BPO solution
World-class offshore outsourcing and consulting services specializing in IT- enabled services
Back office outsourcing services
BPO solutions from India guaranteed to cut costs and improve quality