21-10-2014, 03:33 PM
Abstracts: In today's competitive world any business must build flexible systems that adapt easily toevolving requirements of the critical business processes. IVRS is one such system thattransforms the traditional business model into customer centric model. IVRS ishistorically interactive speech memory driven that walk the caller through a series ofprompts where they respond to questions by pressing the combination of one or morebuttons of the phone keypad.