30-07-2014, 12:52 PM
BUSINESS process Reengineering
BUSINESS process.pptx (Size: 112.63 KB / Downloads: 11)
ADVANTAGES
1.Can save a company which is running at a loss
2.By changing the present process through BPR a losing business can make profits3.Can find new business dimensions4.BPR will open up new dimension into the existing business5.Continues improvements will enhance the business performance6.Over all change could enhance the performance of the business7.Improves quality8.Improves the quality of service delivery and customer satisfaction9.Speedier
Reason for BPR initiative
To move away from the branch-centric mode
To make its services available nationwide.
Server & ATM were branch centric
Banking transactions limited to the respective branch offices as customer data was not
available in other branches.
Realization the importance of offering nationwide banking
Only possible by having a centralized data repository
Project Design
The basic network was set up for providing the e-mail facility, but none of the applications were linked to the network. With growing business and rapidly increasing accounts, the company found it extremely difficult to administer and manage the system.
The centralization procedure started around late 1999. ICICI InfoTech (a company promoted by ICICI) made the first network design for the group in 1999—it was a hub and spoke architecture
Centralizing the operations was not the solution, but centralization of data was. here problem ICICI Bank faced with the legacy systems was that they were stand-alone systems and the data from one branch was not available with another branch. These problems led us to the new design of the hub and spoke architecture.
The Solution
The ICICI InfoTech team designed the initial network topology in 1999. The team had put forward a series of designs, not radically different from each other. Eventually, a design with a mix of VSATs, leased-lines, radio-links and ISDN was selected. A mixed design was selected because of the disparate locations of the group across the country.
The network follows a hub and spoke architecture—a mix of VSATs, leased lines, ISDN and radio links. It has around 800 leased lines, about 600 VSATs, approximately 800 ISDN lines and multiple 34 Mbps lines.
The most important aspect to setting up a network was to have a good relation between the technology consultant (network integrator), the vendor and the client.
CONCLUSION
ICICI Bank has grown immensely over a period of time with it through business process re-engineering to a company of net worth Rs 3,000 crore