13-09-2014, 02:55 PM
CAUSES OF AN ORGANISATIONAL STRESS
CAUSES.docx (Size: 142.33 KB / Downloads: 7)
1 INTRODUCTION
India’s competitive advantage as compared to other countries has made it a target destination of multinationals for their back-end operations. To begin with, the abundant skilled manpower gives the country an edge in BPO. India’s technological advances are not worthy. Several fortune 500 companies have opened centres in India to benefit from the technologically skilled, highly educated, motivated workforce. Indian BPO organizations have successfully built up the scale of operations to match the pace of increasing demands of these services. These companies have now graduated and expanded their service offerings from simple processes to providing higher value knowledge-based processes.
So due to the springing of the multinationals and global organisations in India, the nature of work has gone through drastic changes over the last couple of years and is still changing at whirlwind speed. With changes come stress, inevitably. Work stress is recognised world-wide as major challenge to employee’s health and healthiness of their organisations. Workers who are stressed out are also more likely to be unhealthy. Poorly motivated and less productive. Their organisation are less likely to be successful in a competitive market.
Job stress is prevalent in all types of industries, but particularly in IT and ITES the job stress is very high. Most of the youngsters working in BPO’s in India are paying a heavy price for their lifestyles. Working at odd hours, and being cubicle bound for hours is certainly dangerous. There are few specific issues that are making them more stress prone. The most important being “working in shifts” and its impact on the biological, psychological and the social life of the individual. Next the “heavy workload” takes its toll on my mental and physical health.
Stress can be brought about by pressure at home and at work. Employers cannot usually protect workers from stress arising outside of work, but they can protect them from stress arising through work.
Job stress affects the productivity of all organisations, so if employees feel stressed, their managers should address the problem seriously or else their organisations may have to face vulnerable consequences
ORGANIZATIONAL STRATEGIESFOR MANAGING STRESS
1. Encouraging more of organizational communication with the employees so that there is no role ambiguity/conflict. Effective communication can also change employee views. Managers can use better signs and symbols which are not misinterpreted by the employees.
2. Encourage employees’ participation in decision-making. This will reduce role stress.
3. Grant the employees greater independence, meaningful and timely feedback, and greater responsibility. The organizational goals should be realistic, stimulating and particular. The employees must be given feedback on how well they are heading towards these goals.
4 NEED FOR THE STUDY
The importance of human resource management is increasingly realised in industrial and non industrial organisation both in India and foreign. This realisation has come about because of increasing complexity of task manager and administration.
A very critical problem faced by most of the human resource departments in the present scenario is that employee turnover and stress. Both of them are very much related to the job satisfaction of the employees. The thing is that most of the employees are expressed stress as job dissatisfaction. Today’s competitive working environment employees are stressed out from greater workload and unachievable deadlines.
In this study describe the main cause of stress and suitable measures to reduce the stress level of employees in ALLSEC TECHNOLOGIES LTD.
ABOUT CALL CENTERS
A call center is a set up in India, wherein calls which are routine in nature made by foreign customers are routed to India and answered by agents who are trained to speak in an accent, which a person from the other country can understand. The basic reason for outsourcing these routine jobs was to save money on salaries and infrastructure. There are two basic functions which any call center performs
PRESENT SCENARIO
There is no doubt that the outsourcing business has come to stay in India. The advantage that India provides the foreign clients is the availability of a good English speaking population, who are well educated and ambitious, coupled with the savings that foreign clients make with respect to salaries and infrastructure.
Another unmatched advantage is the average age of the work force in India, which is just 30 years, as compared with any other country in the world, where the average age varies between 45 and 50 years. Since the B.P.O industry requires a very young crowd this huge advantage cannot be matched by any country in the world.
Earlier only routine jobs were outsourced to India. This scenario has totally changed. Apart from routine jobs, high end jobs are also outsourced, which has paved the way for functions like KPO, RPO, Technical writing and so on.
Over the last few years there have been a few stray cases of frauds taking place within the BPO industry. This is not a serious problem as portrayed by the fourth estate.
3 CONCLUSION
The present study was conducted at Allsec technologies ltd. There is a better working condition and industrial harmony among the employees. Proper training and efficiency of the employees are increased for production. There is no separate stress management cell in the organisation but the superiors are responsible and effectively controlling the stress in the company.
At the end of the study, we can conclude. The management should take some more efforts to eliminate stress by implementing various measures such as awareness programmes, counselling, yoga, etc., This will help to reduce the stress among employees.