07-01-2014, 04:53 PM
COMMUNICATION & INTERPERSONAL SKILLS
COMMUNICATION & INTERPERSONAL .pptx (Size: 552.73 KB / Downloads: 27)
The Benefits of better listening
The Role of ineffective listening habits
An Inventory of poor listening habits
Developing good listening habits
The five essential skills of active listening
A system for improving your listening habits
Why listen ?
Poor listening leads to disaster
Misunderstood instructions!!
Star bucks- techniques to hear orders
(“double-shot-decaf-grande iced half skimmed vanilla dry cappuccino”)
(“size- flavouring-milk , decaf”)
Reasons to improve your listening:
Listening demonstrates acceptance
Listening promotes problem solving
Listening increases the speaker’s receptiveness to the thoughts and ideas of others
Listening increases the self esteem of other person
Listening helps you overcome self consciousness and self centeredness
Listening can help to prevent head-on emotional collisions
Role of ineffective listening habits
Being preoccupied with talking , not listening
Calling the subject uninteresting
Letting bias or prejudice distort the message you hear
Over simplifying answers or explanations
Yielding to external distractions
Yielding to internal distractions
Knowing how to receive feedback
When reacting to feedback:
Breathe
Listen carefully
Ask questions for clarity
Acknowledge the feedback
Acknowledge valid points
Don’t be defensive
Try to understand others’ objective
Take time out to sort out what you heard