26-09-2014, 12:39 PM
COMPLAINT SYSTEM FOR COMPUTERS
SYSTEM FOR COMPUTERS.pptx (Size: 293.52 KB / Downloads: 10)
INTRODUCTION
Effective complaint management benefits an organization in four important ways:
it gives the organization a second chance to serve and satisfy dissatisfied clients.
it provides an opportunity to strengthen public support for the organization.
it helps reduce an organization's workload.
it identifies areas that need changing and allows clients to provide input to service improvement.
ORGANIZATION PROFILE
Neyveli Lignite Corporation Limited (NLC) is a government-owned lignite mining and power generating company in India.
NLC operates the largest open-pit lignite mines in India, presently mining 24 MT of lignite and has an installed capacity of 2740 MW of electricity.
It also supplies a large quantity of sweet water to Chennai from the artesian aquifers in the lignite mines. On 11-Apr-2011, it joined the elite group of Navratna Companies.
In 1956 NLC was formed as a corporate body.
SYSTEM ANALYSIS
Complaint system for computers” is used for registering purpose .
The client have to select unit as the office, Mine-I, and Mine-IA the selected items and code display in the data grid view and the next is to select the division and Location finally generate the report
PROPOSED SYSTEM
In proposed system, all information is maintained in the computer. Computer can make a complaint through phone call or registering online.
After the complaint is registered the manager will assign a complaint to particular service engineer through mail or phone call. The service engineer can check the mail anywhere and solve the problem.
SOFTWAR DESCRIPTION
FRONT END SOFTWARE
VB.NET is only one component of a revolution in windows-the.NET framework provides the new support for software development and operating system support in windows
Visual Studio IDE is a special development tool that provides an environment in which we shall create and test our windows-based and web-based programs
SYSTEM TESTING
Testing has become an integral part of any system or the project. Software testing is a critical element of software quality assurance and represents the ultimate of specification, design and coding.
When software is developed, before it is given to the user it must be tested whether it is solving the purpose for which it is developed. This testing involved various types through which one can ensure the reliability of thee software.
CONCLUSION
The system entitled “The complaint system for computers” has been developed to be implemented in the Mines-I & IA. The System is meant for maintenance and management of the equipments.
This system has been developed to handle in Mines-I &IA .In future; it will be further enhanced to handle in whole NLC Ltd., and it developed in web based software.