01-10-2014, 09:46 AM
Abstracts: We want to develop a software system that will provide a collaborative environment for integrated operation of all vehicles among various centers of the organization to provide efficient service to the customers. Currently the customers have to go to the nearby Centre of the travel agency or else can draft a call to the respective travel agencies for getting the information about the various vehicles available for specific dates and for getting their bookings done if the available information satisfies their requirements. The travel agencies have brochures for promoting the different offers it has for the customers. Due to the above mentioned business process used by the travel agencies; different customers are facing various kinds of difficulties. Customers living in remote areas find it difficult to reach a Centre of the travel agency to get their bookings done. It becomes difficult for the customer to obtain accurate and complete information about the different services he requires through a phone call. Also the agency administrators find it difficult to manage the availability and allotment of cars for the various branches of the organization. To overcome the above mentioned flaws and weaknesses of the currently available business process of the travel agencies, we would be providing a completely integrated software system that would be helpful for both the customers and the travel administrators for their respective duties. The system will provide a collaborative environment for integrated management of all vehicles among various centers of the organizations. Customers can book taxi travels as well as they can rent a car using our online portal. These travels will be tracked by the respective administrators using an integrated GPS tracking system.Also, basic information such as: hotels, restaurants etc. on various routes are provided to ease the customer’s journey.