15-12-2012, 06:49 PM
Communication Skills Seminar
Communication Skills Overview
Effective communication skills are a critical element in your career and personal lives.
We all must use a variety of communication techniques to both understand and be understood.
Session Objectives
Be able to:
Describe reasons that communication fails
List strategies to improve communication
Paraphrase and summarize conversations
Use appropriate questioning techniques
Listening is needed everywhere…
Listening skills form the basis of:
Continued learning
Teamwork skills
Management skills
Negotiation skills
Emotional intelligence
How to be an active listener
Understand body language
Observe position and posturing
Make eye contact
Consider expression and gestures
Suspend judgment
Concentrate
Keep an open mind
Hear the person out
Do not react to emotive words