24-04-2012, 01:44 PM
Mobile Site Call Supporter.
Abstract :-
Using the Searchable Site Call Management System, the end users can search for solutions to common problems. More on building a Site Call Management System module that allows you to document best practices and solutions to common problems in an online knowledge base. The Site Call Management System acts as an effective knowledge sharing medium, boosting support productivity by leveraging collective knowledge and assists in effective knowledge management. It also helps in improving the average problem resolution time significantly as support reps find answers to problems quickly.
Features
Support Center Plus offers the following features for easy knowledge management
Build your own Site Call Management System easily.
Searchable Site Call Management System solutions indexed by specified keywords.
Partition a separate Site Call Management System for end-users (separating them from technicians) with access only to simpler problems.
Group solutions by topics and sub-topics to facilitate easier access.
Access Most Popular and Most Recent solutions quickly using preset views