07-06-2013, 01:43 PM
CS 1632 SOFTWARE QUALITY ASSURANCE 2 Marks Sample Questions and Answers
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1. Define quality.
Quality is the degree of goodness of a product or service or perceived by the customer.
Quality concept is the way business organizations perform their business activities that
focuses on two things.
2. What is quality cost?
The expenditure incurred by the producer, by the user and by the community associated
with the product and service quality.
3. What are the building blocks of total quality management?
Management commitment, customer focus, process focus, continuous improvement,
benchmarking, teams, supplier teaming, employee involvement, training of employees,
inventory management, communication.
4. What are the 7 QC tools?
1. Check sheet
2. Graphs
3. Histograms
4. Pareto charts
5. Cause and effect diagrams
6. Scatter charts
7. Control charts
5. What is business process reengineering?
BPR is the search for, and the implementation of, radical change in business process to
achieve breakthrough results Define Quality Function Deployment.
6. Define Quality Function Deployment.
QFD is a systematic and structured planning tool which is used to convert the voice of
the customer into appropriate requirements.
7. Define six sigma.
Six sigma is a highly disciplined process that helps the enterprise to focus on
developing and delivering new perfect products and services.
8. What are the uses of arrow diagram?
Arrow diagrams help in scheduling the activities so that any project can be completed in
the best possible way. It will provide a time sequential action plan for all the tasks that
are to be carried out in a project.
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9. What are the different dimensions of quality?
Performance, features, reliability, conformance, durability, serviceability, aesthetics,
perceived quality and reputation, response.
10. What is external failure?
Costs of correction methods adopted to meet quality standards after reaching the
customers.
11. What are the uses of control charts?.
1. Monitoring the process.
2. Identifying the state of statistical control
3. Finding the reasons for out of control.
4. finding out of mean and variation
5. identifying the randomly occurring variations
12. Steps involved in the bench marking process.
Decide the function to be benchmarked, look into and understand the current
performance, plan, study the other players in the market, learn from the data that you
have collected, implement the findings.
13. What is statistical process control?
Statistical process control procedures are designed to divert attention from individual
data and focus on the system as a whole. SPC is used to measure and control the degree
of variation in material, service, process and product.
14. Define TQM.
Total quality management is customer oriented management philosophy and
strategy. It is centered on quality so as to result in customer delight.
15. What is quality planning?
Quality planning refers to the activities that establish the objectives and requirements
for quality.
16. What is quality improvement?
QM aims at attaining unprecedented levels of performance which are significantly
better than the past level.
17. What is quality management?
Quality management comprises all activities of the overall management function that
determine the quality policy, objectives and responsibilities, and implement them by
means such as other quality planning, quality control, etc.
18. What are the benefits of QFD?
1. Reduces product development time
2. Reduce engineering costs
3. Reduces the time to market.