28-01-2013, 09:37 AM
DEVELOPMENT OF A LOST ARTICLES AND LETTERS RECONCILIATION
SYSTEM
ABSTRACT:-
A Post Office wants to improve its efficiency by delivering the lost letters and lost
articles (which are sent in parcels) in a short period of time. Currently it takes about 3 months for
a lost letter or a lost article to reach the correct destination. A machine reads addresses on letters.
The ones, which could not be read by machine, are sorted by human intervention. Even after this,
the address is not readable, it becomes a lost letter. Articles that fall out of the parcel become lost
articles. When the sender/receiver calls up or contacts the post office for their letter/article, a
manual note is made and then this note is sent to the warehouse where lost articles and lost letters
are kept. The reconciliation process of finding the lost letter/article is manual and sometimes
wrong letter/article(s) is sent. You have to develop a system, which captures the above
functionality and reduce the turnaround time from 3 months to 10 working days.