22-05-2012, 04:52 PM
Solving Problems in Groups
Solving Problems.ppt (Size: 1.51 MB / Downloads: 121)
Overview of the Problem-Solving Process
Discussion: As a while group, identify your experiences with problem-solving processes you have used in group settings. Think about:
Effective approaches to problem-solving
Ineffective approaches to problem-solving
Rationale for understanding and using more effective approaches to problem-solving
Seven Steps to Effective Problem Solving
Step 1: Decide whether or not there is a problem to solve.
Step 2: Identify and clarify the problem.
Step 3: Generate potential solutions.
Step 4: Evaluate potential solutions.
Step 5: Select a solution.
Step 6: Implement the solution.
Step 7: Evaluate the outcomes.
Step 1: Decide whether or not there is a problem to solve
The first step in problem-solving is to consider the degree to which the individual or group has “ownership” of the problem, and whether or not the problem has the potential to be solved (e.g., is it worth the time and effort needed to solve it?).
It may be helpful to ask the question: What might happen if the problem were not addressed by this group?
Step 2: Identify and clarify the problem
If the problem is worth solving, the next step is for the group to develop an understanding of the “big idea” or “mess” to the larger group.
Before attempting to solve the problem, take time to explore group members’ perspectives on the issue. The group should ask: What is the problem? “How does the problem reveal itself to this group?”
If possible, collect additional data from multiple sources that will help to further clarify the problem. These data may shed light on the causes of the problem, the magnitude of the problem, and solutions that have been tried in the past.
Don’t rush to solution-finding: If groups don’t spend time identifying the real problem, they often come up with superficial or ineffective solutions.
Following initial discussions of the problem, the group should pause to re-state the problem, in a way that does not imply a solution.
Step 3: Generate potential solutions
This step involves brainstorming many potential solutions to the problem. The following “ground rules” of brainstorming will help to ensure that this step involves all group members.
Generate as many ideas as possible without judging others’ ideas or identifying details of implementation.
Record potential ideas, either individually (e.g., post-it notes) or publicly (e.g., flip chart paper).
Make sure that every group member has the opportunity to provide a solution and that all ideas are recorded and respected.
Be creative, have fun, and come up with as many solutions as possible!