24-11-2012, 01:17 PM
Fish-bone techniques addresses following questions
Fishbone Lecture.pdf (Size: 957.96 KB / Downloads: 25)
Backdrop
Kaoru Ishikawa pioneered the technique in Kawasaki shipping yards
Fish-bone technique is the cause and effect model
Initially used in manufacturing process , this techniques is used extensively in services now
Step 1 Identify the problem
State the exact problem you face. Write the problem on the line drawn across the paper horizontally from the box. This arrangement, looks like the head and spine of the fish
When to use it
To analyze and find the root cause of a complicated problem
When there are many possible causes for a problem
If the traditional way of approaching the problem (trial and error, trying all possible causes, and so on) is very time consuming
The problem is very complicated and the project team cannot identify the root cause