25-08-2017, 09:32 PM
Hospitality Information Technology
Hospitality Information.ppt (Size: 788.5 KB / Downloads: 219)
Hospitality Industry Systems (HIS) Defined
Collection of components that work together to provide information help in the operations and management of a hospitality organization.
Components of HIT
Sales, reservations, rooms and revenue management
F&B applications, inventory control, purchasing, receiving storage
Email, intranet, extranet, voicemail, videoconferencing
Human resource applications
PCs and computer networks
Accounting
POS
Catering management
Information Technology Systems
Work group information systems
LAN
WAN
Organization information system
Global/international information system
Energy Management Systems
Room occupancy status reporting
Automatic lighting control
Minibar access reporting
Smoke detector alarm reporting
Central electronic lock control
Guest control amenities
Trends
Online travel purchasing is rising dramatically
Online reservation sites provide a place for independent restaurants to advertise and book reservations
Customer relationship management
Use of PDA’s
Hotels utilizing wireless connections