29-04-2014, 03:37 PM
INTERACTIVE VOICE RESPONSE SYSTEM
INTERACTIVE VOICE.doc (Size: 27.5 KB / Downloads: 10)
ABSTRACT
The Interactive Voice Response (IVR) System serves
as a bridge between people and computer databases b
y connecting the
as a bridge between people and computer databases b
y connecting the
telephone network with the database. The telephone
user can access the information from anywhere at an
ytime simply by
dialing a specified number and following an on-line
instruction when a connection has been established
. The IVR system uses
pre-recorded or computer generated voice responses
to provide information in response to an input from
a telephone caller. The
input may be given by means of touch-tone or Dual T
one Multi-Frequency (DTMF) signal, which is generat
ed when a caller
presses a key of his/her telephone set, and the seq
uence of messages to be played is determined dynami
cally according to an
internal menu structure (maintained within the IVR
application program) and the user input. The IVRS s
ystem which will be
designed will provide an ideal platform for the ope
ration of start-ups and existing small concerns. It
will be a highly
economical and efficient way to replace the Dialogi
c card which is very costly and requires a high mai
ntenance and regular up
gradation. The IVRS system which will be designed w
ill consist of simple components like microcontroll
er and some basic
application chips interfaced to a PC which will hav
e small software running in the backend while the o
ther jobs are performed
on the front end.