22-10-2014, 02:36 PM
Abstracts: We want to develop integrated application for IT service providing company which can manage all customer request and automate the request allotment process among engineers to efficiently serve the customer. The company is primarily involved in providing IT services (hardware/software) throughout the city. They provide on demand services as well as contractual services for residential customer as well as corporate establishment. Customer’s request for service via telephonic conversation and respective engineer goes and solve the issue. We will develop a completely integrated web application which will facilitate all activity of the business in a collaborative environment. Administrator can manage all services provided by organization and customer can browse through these services on a web based platform. Customer can request for any/all services provided by organization through a public web interface. Administrator will manage all such customer request and provide by organization through a public web interface. Administrator will manage all such customer request and provide an appropriate appointment. These requests will be assign to respective engineers within the system and system will automatically notify the engineer through a mobile application. This mobile application will be primarily used by engineers to track their assignment and update their progress within the system.