04-05-2012, 11:56 AM
Interactive voice response system
Interactive voice response system.ppt (Size: 1.3 MB / Downloads: 48)
SYSTEM APPLICATIONS
Airlines / Railways / Bus Stations Arrival/Departure timings Reservation Status and Tele booking.
Banks/Financial Institutions Auto attendant Account status Balance amount in the account.
Tele-marketing, market divisions of Industrial units.
Tele-survey Market research organizations
Hotels ,Retail stores Tele-ordering / Tele-information
CONTINUE
Stock market and Shares information
Voice messaging and Voice Mail
Telemedicine and Tele consultations
Cable TV operators Faults/complaints registration Channel information.
CONTINUE
IVR systems are used to handle the millions of people calling in to vote for popular TV shows such as Big Brother and Pop Idol. IVRs are also used to take orders for mobile phones, such as ringtones and logos, weather forecasts, competition entries.
To save TIME & MONEY
Don’t Sleep
Benefits to organizations and customers at a COST
It can free companies from maddening human resource-intensive tasks.
DISADVANTAGES
Dislike talking to machines.
There's too much information.
Voice prompts are hard to understand.
BENIFITS
In actual project, there is a voice processing unit in APR9600 IC in which we can record and playback the voice for a maximum duration of 180 seconds only.
So we can replace this unit with more voice storage device[Computer] so that we can utilize for a wide range of applications in industries, colleges etc. Just like controlling the devices in a industry and as well as marks announcement in colleges etc.