01-03-2013, 03:58 PM
KNOWLEDGE WORK SYSTEM
KNOWLEDGE WORK.ppt (Size: 1.2 MB / Downloads: 22)
Organizational learning and knowledge management
creating a new business processes and by changing pattern of management decision making. This process of change is called organizational learning.
Knowledge management refers to the set of business processes developed in an organization to create, store, transfer and apply knowledge.
Knowledge management increases the ability of the organization to learn and incorporate knowledge into its business processes.
Theses program headed by Chief Knowledge Officers (CKO).
Responsible for the organization knowledge management programs
CKO helps design program and system to find new sources of knowledge
Knowledge Work Systems
Knowledge work systems
Systems for knowledge workers to help to create new knowledge and integrate that knowledge into business.
Knowledge workers
Persons who are create knowledge and information for organization
Researchers, designers, architects, scientists, engineers
Three key roles:
Keeping organization current in knowledge
Serving as internal consultants regarding their areas of expertise
Acting as change agents, evaluating, initiating, and promoting change projects
Requirements of knowledge work systems
Require greater computing power for graphics, complex calculations
Require powerful graphics, Communications and document management
Access to external databases
User-friendly interfaces