25-08-2017, 09:32 PM
JP Morgan Chase
DSA-CaseStudy_JPMorgan.pdf (Size: 532.79 KB / Downloads: 24)
CHALLENGE
In September, 2008, JP Morgan Chase (JPMC) acquired the assets of Washington
Mutual Bank (WaMu). With a goal of expanding its branch network, JPMC especially
wanted to ensure that former WaMu customers experienced a seamless, satisfying
integration into the JPMC fold.
But by the following June, when the decision was made to decommission a former
WaMu data center in Arlington, TX, that goal was tested. The data center shared space
with a full-service call center. Given the premium placed on customer retention by
JPMC management, it was imperative that the call center business continued without
interruption during the project.
The sheer size of the data center was daunting—as was the amount of sensitive
customer financial information it contained. Without disrupting customer service
and without compromising data security, JPMC needed every piece of electrical and
mechanical equipment removed from the site, including but not limited to:
solution
Given the complexity and sensitivity of the Arlington project, JPMC wanted a singlesource
for end-to-end expertise. They recognized that much of the data center equipment
they now owned as part of the WaMu acquisition still retained value, so they also wanted
a team who could maximize their return on equipment recycling and asset recovery.
DSA Encore was the clear choice. JPMC knew that DSA—with its own team of
electrical and mechanical engineers on staff—was one of the most respected data
center decommissioning firms in the country. They also recognized the DSA Encore
team as safe, ‘surgical’ decommissioning specialists—which gave JPMC peace-of-mind
knowing that the Arlington data center could be dismantled with minimal risk,
no service disruptions, and maximum asset recovery value.
RESUTS :
decommissioning project,
they presented JPMC with a broom-clean space. No calls were dropped, and
no customer data was ever put at risk.
In addition, DSA Encore assessed the fair market value of the equipment removed
from the Arlington site less project costs—and presented JPMC with a check for
$504,450 upon completion.