21-04-2012, 02:18 PM
Knowledge Management In The Utility Industry
knowledge management PWRIND.ppt (Size: 362 KB / Downloads: 35)
Definition
Knowledge Management is the organization of information from disparate sources into a context that reflects the business and decisions and processes of the business”
Which of the following statements is false?
A. Gas hearth products are currently the fastest growing major gas appliance and most likely will continue to be the fastest growing in the next decade.
B. By the year 2000, consumer electronic transactions will total $150 billion and business-to-business electronic transactions will total $20 billion.
C. The HVAC industry is rapidly consolidating, similar to changes that have occurred in the waste management and funeral home industries.
D. About 10% of A&E firms and consulting engineers are “very familiar” with gas cooling technologies.
Knowledge Management In The Utility Industry
Critical in transition from regulated to non-regulated environment
Transfer of knowledge to different functional areas within a company to be more innovative, efficient, and competitive
Goals include success in bringing products to market, cutting cycle times, and improving customer service
Knowledge ManagementCurrent Landscape - Utilities
Most likely to need better intelligence on customer/supplier activities (78%/46%)
Most likely to believe a clipping service is the most valuable source of information (38%/16%)
Least likely to need better information on emerging technologies (22%/49%) an regulatory climate (11%/27%)
Effectiveness of KM system rated low (4.5/6.2)
No company rating higher than 6
Applications of Knowledge Management
Product development
Business planning
Business operations
Implementation of marketing/sales tactics