22-08-2013, 01:03 PM
MANAGEMENT MODEL PAPER: 1
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1 . As per Project Shikhar, BSNL wants to be a leader in India by
(a) 2011 (b) 2012 © 2013 (d) 2015
2. Project Sanchay is concerned with
(a) Billing and collections (b) Market retail survey
© Savings (d) Sales and alliances
3. Give full form of following words
(a) CM
(b) GPMS
© KRA
(d) KPI
4. In ISO standards, NC stands for
(a) Non-commitment (b) Non-compliant
© Non-conformity (d) None of these
5. Which of the following is not an example of communication breakdown
(a) Physical barriers (b) Poor expression © Emotions (d) Attention
6. Which of the following does not facilitate communication
(a) Goal oriented (b) Positive attitude
© Stereotyping (d) None of these
7. Name the services to which following toll free numbers serve
(a) 1500
(b) 1800 233 3334
8. In project management, this stage involves comparing actual performance with
planned performance and taking corrective actions accordingly. This stage is
known as
(a) Initiation (b) Executing
© Controlling (d) Planning
9. An individual resists a change due to
(a) Fear of unknown (b) Habit © Security (d) All of these
10. Resistance to change can be overcome by
(a) Education and communication (b) Participation
© Facilitation and support (d) All of these
11. “Your work is not up to the standard”. Which life position is indicated?
(a) I’m OK, You’re OK (b) I’m OK, You’re not OK
© I’m not OK, You’re OK (d) I’m not OK, You’re not OK
12. A typical phrase such as” I don’t care” indicates ego state:
(a) Parent (b) Child © Adult (d) None
13. Platinum category customers are having annual turnover in the range of:
(a) 10-50 Cr (b) 50-100 Cr © 50-500 Cr (d) More than 500 Cr
14. In GPMS, if achievement is less than the fair target, the score will be
(a) 40% (b) 50% © 60% (d) Zero
15. While preparing GPMS for SSA, the parameter “Call drop rate” will be in
dimension
(a) Financial (b) Customer/marketing © Operations (d) None of these
16. In a service organization, people having direct interface with the customers are
known as
(a) Front end (b) Back end © Side end (d) None of these
17. State True/False
(a) Frown is a form of verbal communication.
(b) Telephone Adalats are not part of consumer grievances redressal mechanism.
18. At circle office, Dual reporting concept is applicable to the post of
(a) Head of HR (b) Head of Enterprise © Head of CSC (d) None
19. Rest rooms provided by BSNL for staff members is as per Maslow need of
(a) Physiological (b) Safety © Love (d) Esteem
20. As per new structure of BSNL, key account management for enterprise
customers is with
(a) CFA (b) CM © Enterprise & Wholesale (d) HR
21. Which of the following is not a characteristic of ‘Quality’
(a) Mesurable (b) Achieveable © By Chance (d) All
22. ERP stands for
(a) Equipment Resource Planning (b) Enterprise Resource Planning
© Executable Resource Planning (d) None of these
23. Which of the following aspects are significant in Role Charting?
(a) Power (b) Culture © Competency (d) All of these
24. Depreciation is applicable to
(a) Inventory (b) Work in progress © Capital Asset (d) None
25. In Budgeting, BE stands for
(a) Budget Expenditure (b) Book Estimate
© © Budget Estimate (d) None of these
26. Which of the following is an intangible asset
(a) Building (b) Exchange © Cable network (d) Goodwill
27. Match the following
(a) Product 1. Awareness
(b) Price 2. Available
© Place 3. Affordable
(d) Promotion 4. Acceptable
28. Which of the following is an example of Push marketing:
(a) Advertising in print media (b) Free trials
© Advertising in electronic media (d) None of these
29. Franchisees will be covered under which of the following ‘P’ of marketing
(a) Product (b) Promotion © Place (d) Price
30. The mandatory guidelines for redressal of sexual harassment laid down by
Supreme Court are known as:
(a) Vipasa (b) Vishaka © Vikasha (d) Vipasha
31. Which of the following is not a time management strategy
(a) Interruptions (b) Plan day’s work
© Be time conscious (d) Say “Frank No”
32. Right to Equality is stated in which article of Indian constitution
(a) Article 12 (b) Article 14 © Article 15 (d) Article 16
33. Match the following
(a) CIC (1) Right to information
(b) PIO (2) Has the powers to impose penalty
© RTI (3) Receive the applications for information or appeals
(d) APIOs (4) To provide information sought under RTI
34. Under BSNL staff welfare, financial assistance in cases of serious illness can be
provided up to
(a) Rs 5,000 (b) Rs 10,000 © Rs 20,000 (d) Rs 25,000
35. As per BSNL costing system, cost centres are divided into
(a) One type only (b) Two types © Three types (d) None