24-11-2012, 04:09 PM
ONLINE AIR TICKET BOOKING QUESTIONS & ANSWERS
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1. What is online booking and how do I use it?
A. Online booking is a convenient way of booking your travel over the internet. Using the Air India online services you can:
1) Book a flight and pay online for your travel itinerary
2) Request for a particular seat, special meal, or service
3) Book a Car and/or Hotel
2. What flights are available for online bookings on www.airindia.in ?
A. Online booking is available on AI operated flights, out of all cities on the Air India network and on AI code share flights.
3. How do I use the online booking service?
A. You can start by visiting “Book Online” option of this site. You will then have to follow the process of
1) Search - Find a suitable flight/routing/date
2) Select - Display of fares and selection of suitable fares
3) Passengers & Payments – Inserting details of passengers and payment details on a secured site
4) Confirmation - Getting a confirmation of the booking details
4. Can I use this service for checking availability and fares without actually purchasing a ticket?
A. You can check flight availability and fares, as we take the payment only if you choose to complete a booking.
5. How can I view the schedules offered by Air India?
A. Please click on the timetable- schedule link to view the schedule. You cannot make an online booking using this option though.
6. Can I book different classes for different legs of my journey?
A. Yes. You may use the First/Executive option or the Executive/Economy option for booking different classes, for your outbound or inbound travel legs of your journey.
7. How can I book a flight that returns to/from a different airport?
A. Use the “Multi-city” link to enter details of your separate flights.
8. Is an Air India online booking valid for travel on other airlines?
A. No, currently all the bookings are solely for travel on Air-India and its code share partners. Tickets are non-endorsable to any other airline.
9. Can I make the booking online and pay at any of the Air India offices?
A. Due to ticketing regulations, a different fare may apply if you wish to pay for the tickets at an Air India office. The fares displayed online are for sale and payment on http://www.airindia.in/only.
10. Can I avail of Companion offers online?
A. No, currently this facility is not available for online booking; you may please contact your nearest Air India office.
11. What is the maximum number of travelers for whom I can make an online reservation?
A. You can book online for up to nine (9) passengers, including adults and children in your traveling party. Infants are co-related to the number of adults in the traveling party. The figure may vary in Business and First class depending on the configuration of the aircraft.
12. Can I make an online booking for a child traveling alone?
A. No, please contact your nearest Air India office.
13. Can I purchase an open-dated ticket when I book online?
A. No. The selected sectors must be booked on a confirmed basis and paid for at the same time.
14. Can I make a booking online with my credit card if I am not travelling myself?
A. If the cardholder is not a part of the traveling party, then the passenger should possess:
1. A photocopy of both sides of the card, which will have to be self attested by the card holder authorising the use of the card for the purchase of the ticket. For security reasons, please strike out the security CVV digits on the copy of the card.
2. This photocopy should also contain the name of the passenger, the date of journey and the sector on which the journey is made.
The above document MUST be produced at the time of check-in. If the passenger fails to comply with these conditions, Air India reserves the right to deny the passenger(s) from boarding the flight.
The details mentioned above do not apply for Net Banking.
15. Can I book my ticket online and pay later?
A. Currently we do not offer this service online. The full payment has to be received at the time of making the online booking.
16. How can I pay for my ticket online, what are the payment methods?
A. You can use a credit card issued by Master/ Visa / Amex, certain debit cards or by net banking. Details of the banks are mentioned in our Terms and Conditions. If your payment is successful you will receive an Itinerary receipt by email.
17. Can I use more than one card for my payment if I have a credit limit on my card?
A. No. For one transaction only one card can be used for online booking.
18. Is it secure to give my personal details and my Credit card information online?
A. Our site http://www.airindia.in/ uses the industry standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent by your computer to the Air India server. Please see our Terms and Conditions for details.
19. How do I know that the connection is secure?
A. The closed lock on the bottom of the browser is an indication that the page is secure. You may also view the same, using the browser security options in the tools/ properties depending on the browser you are using.
20. If I book my flights online, how will I get my tickets?
A. After you complete your online purchase, the system will generate your itinerary receipt and display it on the screen. This will have the key information about your reservation. You will need to print the receipt and produce it at the airport along with your valid photo identification for check-in. An e-mail will also be sent to you with the e-ticket receipt which you can print. Please carry this printed receipt to gain access to the airport and to check-in.