22-09-2016, 09:41 AM
1455609090-TCSODjourney.pptx (Size: 1.08 MB / Downloads: 5)
Pre-OD Scenario
Mounting Revenue Pressures
Selectivity in Projects
Focus on Specialization
Efforts on Experimentation & Innovation
Rewards & Recognition
Intergroup Co-ordination & Knowledge Sharing
Branding & PR
Goal Alignment & Balance Scorecard
A need to re-look at a few organizational processes and systems, as for instance, the performance management and appraisal system at TCS.
Teach-Train-Transfer workshop by expert OD consultants- to explore means of institutionalizing goal-oriented performance management organization.
Personal Score Card-clearly outlined what would define goals, outputs, performance management, Economic Value adds & the ways and means for facilitating goal alignment.
The Balanced Scorecard approach was proposed, introducing corporate goals, which touched upon the following:
Voice of the Shareholder - Financial Goals e.g. Wealth creation
Vector of Technology – Technology Goals e.g. Quality, Cost, Delivery dimensions
Voice of the Customer – Customer/ Market Goals e.g. Customer Satisfaction
Voice of the Employee – Learning & Development e.g. Employee Satisfaction
Value Card
It helped to effectively capture and track this through the following steps:
The situation summary was charted out
Improvement goals, action plans and owners of each plan were identified
Success measures were identified against the dimensions of Valuing, Strategizing, Improving, for each actionable, along with timeframe for closure
Impact was analyzed in terms of short term and long-term actions.