21-07-2012, 04:24 PM
PATIENT INFORMATION GUIDE
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PATIENT AND FAMILY- CENTERED CARE (PFCC)
The PFCC initiative is committed to strengthening the partnership between our providers, patients, and their family members. We implement changes to better serve our patients & families by ensuring that the family’s perspective is considered when developing policies & programs, as well as in the delivery of care. Anyone interested in serving on the Advisory Council or hospital committee should contact us at (719) 526-7733. PFCC provides medical and consumer health information to the Fort Carson community. The PFCC supports informed health care decisions, and promotes wellness. It provides a comfortable, family centered environment where patients and families have access to reliable patient educational resource materials. Our services are free and confidential. We are located in room 1025, across from the Coffee Shop/Cart. Hours of operation: Monday-Friday, 0730 - 1530.
BEHAVIORAL HEALTH SERVICES
The Department of Behavioral Health (DBH) consists of four services: Psychiatry, Psychology, Community Behavioral Health, and Social Work Services/Family Advocacy Program. The mission of the DBH is to provide quality behavioral health services to the community served by Evans Army Community Hospital (EACH). This includes assessment and treatment services for active duty service members during normal duty hours; 0730 to 1700, Monday-Friday. Patients experiencing after-hours behavioral health crises are evaluated through the EACH Emergency Department. DBH offers individual, marriage, family and group therapies along with an Intensive Outpatient Program. Call 526-7155 for additional information as necessary. The Suicide Prevention Hotline Number is 1-800-273-TALK. Access to Behavioral Health Services: The principal focus and mission of EACH’s Department of Behavioral Health is to serve active duty personnel. Other beneficiary categories are serviced through
the local network and NO referrals are needed for the first eight visits per fiscal year within our medical treatment facility for visits with the following providers: Psychiatrist, Clinical Psychologist, Certified Psychiatric Nurse Specialist, Clinical Social Worker, and/or a Certified Marriage & Family Therapist. To find a participating provider, go to www.triwest.com , click ―Provider‖, then ―Specialty Behavioral Health‖ and then select a provider. Military active duty personnel must always have a referral from their Primary Care Manager or DBH provider in order to receive treatment by a Network Provider. Military OneSource offers short-term, non-medical counseling options to active duty, Guard, and Reserve members and their families. Each eligible service member or family member may receive up to 12 sessions, per issue, per counselor at no cost.
WARRIOR TRANSITION UNIT (WTU)
In the summer of 2007, the Army Medical Action Plan was created to help develop solutions to improve processes and procedures for providing care to wounded, ill and injured Soldiers at Army and VA medical treatment facilities. At the heart of the WTU, and the system’s success, is it’s ―triad of care‖. The triad is comprised of a squad leader, nurse case manager, and a primary care physician. The primary care physician oversees care, which can be complex, given the multiple issues experienced by some Soldiers. The triad of care creates the familiar environment of a military unit and surrounds the Soldier and family with comprehensive care and support, all focused on the wounded warrior’s sole mission to heal and transition. The Headquarters of the Warrior Transition Battalion on Fort Carson is located at 5889 Barkley Ave (Building 1161). Primary contact numbers for the WTU Ombudsman hotline are 719-524-0988, 524-0044, and 244-0094.
YOUR HEALTH CARE TEAM
Your physician, podiatrist, chiropractor, nurse midwife, nurse practitioner, physician’s assistant, or licensed independent practitioner has primary responsibility for your treatment while you are here as a patient. All tests, medications, treatments and consultations with other specialists and the hospital’s staff are ordered by your health care team.
A staff of professional nurses works with your physician to plan and provide your nursing care. In addition to your physicians and nurses, many other health care specialists such as technicians, therapists, pharmacists, dietitians, case managers and other professional staff will participate in your individual care plan. Additionally, personnel in areas such as purchasing, environmental services and engineering are busy behind the scenes working for your comfort and safety.
PATIENT RIGHTS
While you are a patient at our hospital, we want you to know what to expect from us and what we can do to help you and your family.
As a patient and/or surrogate decision maker, you have the right to: Be informed of the right to care that is respectful, recognizes dignity and is private to the extent possible. Receive considerate and respectful care based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression, your cultural, psychosocial, spiritual, personal values, beliefs, and preferences. Privacy and confidentiality. Receive care in a clean and safe environment, free from unnecessary restraints. Be well informed about your health and care. Participate in your care plan. Consent or decline treatment.