27-11-2012, 02:44 PM
RAILWAY RESERVATION WITH INTERACTIVE VOICE RESPONSE
1RAILWAY RESERVATION.pptx (Size: 2.06 MB / Downloads: 38)
OBJECTIVES
Supporting Physical Handicapped Person:-
Job Opportunity:-
Language barriers:-
WHAT IS IVR?
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and input via keypad.
DATABASE INTEGRATION
Many IVR applications require database interactivity.
It provides interaction with multiple databases.
IVR can perform all the standard database actions.
Advantages
User friendly.
Robustness.
Flexible platform.
Increase your customers loyalty and retention.
Reduce your operating cost and administrative overheads.
Multipurpose task performing application.
Disadvantages
Head Phone are necessary.
Older adults may have a hard time following lengthy instructions.
Younger callers get frustrated with the slowness .
The problem with IVR systems is that it's hard to design a good one and easy to design a bad one.
Hard prompt to understand voice sometimes.
conclusion
This application is very helpful to passenger.
This application is efficient & reliable to use.
This application satisfies all the requirements of the Railway ticket booking.
By using this application we can manage all railway reservation system.
It is very easy to follow and operate for person not knowing depth of computer.
A power full password facility is provided for maintaining security.