11-02-2013, 01:49 PM
Online grievance redressal system
Online grievance .rtf (Size: 21.27 KB / Downloads: 41)
ABSTRACT
The people need not go to the higher authorities always when they face problems. They can use the service of this software browser and can give
their complaint and the complaint is taken up by the employee of specified department and he solves the problem.
Objective/ vision:
1. To create a user-friendly online interface for citizens to
communicate with administrative body and, reduce the distance and time barrier between citizens and administration,
2. To create a online platform where people can share ideas, invoke
discussions, issue complaints, create suggestion/petitions for improvement of city administration.
3. To encourage the citizens to actively participate in city
administration to bring transparency and flexibility in system.