05-06-2013, 03:48 PM
Rules and Regulations of Internet Banking
Rules and Regulations.pdf (Size: 72.33 KB / Downloads: 205)
General Information:
1. The OnlineSBIGlobal registration form(s) should be addressed and sent directly to the branch (i e SBI
Hong Kong (the “Bank”)) where the applicant(s) maintain his / her / their account(s).
2. Separate registration is required in case the accounts are maintained at different branches. Separate
registration is allowed for single and joint accounts at your option.
3. Normally you can access your accounts through the OnlineSBIGlobal only after you acknowledge to
the respective branch(es) the receipt of the User Name and Password sent to you.
4. Each account holder in a joint account with "Either or Survivor" type mode of operation may register
himself / herself as a user of the OnlineSBIGlobal facility.
5. All other accounts not listed in the registration form will be available on the OnlineSBIGlobal for the
purpose of enquiry only. The customers may approach Branch for enabling transaction rights on such
accounts any time.
6. The OnlineSBIGlobal service cannot be claimed as a right. The Bank may also convert the Service into
a discretionary service (being a service which may be discontinued by the Bank) anytime, if so
warranted, after it has been made available to you. The Bank may also impose and vary any restrictions
on the use of OnlineSBIGlobal at any time including any minimum and maximum daily limits for
transactions effected over it.
Bank's Terms :
1. All requests received from you shall be logged and transmitted to your branch for their fulfillment.
The requests become effective from the time these are recorded / registered at the respective branch.
While registering the request, you shall be informed about the time normally taken by the Bank for
fulfillment of such requests.
2. The rules and regulations applicable to the banking transactions done in traditional way at the Hong
Kong branch of State Bank of India will be applicable for the transactions done through the
OnlineSBIGlobal service.
3. Disputes between the registered user of this service and the Bank with regard to the transactions
done through OnlineSBIGlobal will be subject to the jurisdiction of the Court of Hong Kong (where the
branch maintaining the relative account of the user is located) and will be governed by Hong Kong law in
force from time to time.
4. The Bank will take reasonable care to make use of the available technology for ensuring security and
preventing unauthorised access to any of the services offered through the OnlineSBIGlobal.
5. The OnlineSBIGlobal service is a VeriSign-certified secure site. VeriSign assures that during the session
you are dealing with website of SBI, the two-way communication is secured with 128-bit SSL encryption
technology, which ensures the confidentiality of the data during transmission. The access-control
methods designed on the site afford a high level of security to the transactions conducted on
OnlineSBIGlobal.
Your Obligations :
1. Password of your choice must replace the Password given by the Bank at the time of FIRST log-in. This
is Mandatory.
2. You are free to choose the Password of your choice as per the guidelines on the site. However, you
are advised to avoid choosing a password that is generic in nature, guessable / inferable from the
personal data such as name, date of birth, address, telephone number, driving license / car number etc.
You should not use the Password for accessing other services (for example, connection to the internet or
accessing other websites).
3. You are welcome to access OnlineSBIGlobal from anywhere anytime where it is legal to do so in the
relevant place. However, as a matter of precaution and safety, you should avoid using PCs with public
access.
4. There is no way to retrieve the Password from the system. In case you forget your Password, you will
have to approach the branch to reset the password.
Your Liabilities :
1. You shall not be responsible for any direct loss suffered by you as a result of unauthorized
transactions conducted through OnlineSBIGlobal service unless you act fraudulently or with gross
negligence such as failure to properly safeguard your Username, Password or security token.
2. You shall be liable for all losses if you have acted fraudulently or with gross negligence. You will be
considered as having acted with gross negligence if you knowingly allows the use by others of your
Username, Password or security token or fail to follow the safeguards set out in this Document.
3.In the absence of negligence, fraud or fault on your part, you shall not be liable for loss or
misplacement of funds caused by unauthorized transactions effected through use of OnlineSBIGlobal as
a result of (a) a computer crime not prevented by the Bank’s security; (b) a human or system error
caused by the Bank, resulting in an improper transaction , leading to lost or misplaced funds, or © a
missed or mis-directed payment caused by the Bank.