03-05-2014, 02:29 PM
TRACTION CONTROL AND VALIDATION TEST
TRACTION CONTROL.pdf (Size: 1.94 MB / Downloads: 70)
REQUIREMENT SPECIFICATION
DOMAIN DESCRIPTION
Call center Management is an Intranet and Internet Application which deals with Automation of
a call center, Recruitment, performance of call center executives and also deals with Customer
Queries.
The Users of this project are:
o Admin (Team Leader For Executives)
o Employee (Customer care Executive)
PROBLEM DEFINITION
This web-based application is applicable for Call center for Customer Care Purposes. We are
taking Customer care for Hardware problems in a Computer System. This project gives online updating for Computer Hardware Problems. The listed users can use
this project as Customer Care Executive and the details regarding enquires, keyword search,
suggestion which are given to caller will be stored in our project. New keywords are generating
for new quires.
KEY WORD SEARCH
According to the customer enquiry, employee must use the proper keyword for searching the
information from the predefined database. Admin must decide the keywords with description
and stored under DB. If any quires made by the customer will not match the existing keyword
means it will be consider as pending query.