13-05-2014, 03:15 PM
SUZA HELPDESK INFORMATION SYSTEM
SUZA HELPDESK INFORMATION .ppt (Size: 537 KB / Downloads: 14)
INTRODUCTION
The Help Desk Support System is used for the logging, tracking and reporting of all requests received by the Help Desk from clients through special forms. Clients will be able to report on IT related errors, problem, support needed, software failure, hardware problems. When the client submits the online form.
Problem statement
The manual system facing of numerous problems which are:
Inability to access data quickly and easily.
Users are facing difficulties during the course of action to learn the techniques and how to solve the problems.
Repeat many of the procedures and questions of users that lead to a waste of time and effort.
There is no place to save the data.
Data are not security and the employee can gain access to many data.
General Aim of the Automated System
Help Desk Support System (HDSS) aims to improve quality of performance of the department by automating the daily processes to improve inventory management, reporting mechanism on errors and reduce both time required for completing tasks.
Technical feasibility study.
It has been found that, the system is possible to be developed under the present knowledge. It will be established by using MYSQL and PHP . Also hardware needed for the establishment and implementations of the proposed system are available and accessible.
The new knowledge is needed to the users of the system, they will need to be taught how the system operate and informs their privilege access on the system, such as what they can do and their boundaries and what they cannot do in the system.