23-01-2013, 04:21 PM
Shoppers Stop
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Importance of Supply Chain in Retail
With this growth in retail, not only front end but the entire network of activities leading to a culmination of a successful retail transaction has undergone a significant development. Supply Chain is no different. In the course of this retail evolution in India, the supply chain has also seen significant activity. After all, Supply chain forms a major part of the sustenance of any retail venture. For the retail venture to flourish successfully, it should have an efficient and well established supply chain. In the modern format, when all the other aspects of retailing have been discarded as being a differentiating factor, the role of supply chain has become even more important. Importance of an efficient supply chain for a retail chain may be assesses from the gamut of areas in which it helps the chain such as sourcing of material for Private Label, supplying of SKUs to the distant tier II and III cities, more and more retailers entering into Food & Grocery segment resulting in need for transportation of perishable items requiring cold supply chain, etc. hence it is deemed that from being just a part of the operations of a network, supply chain is soon going to become the source of competitive advantage for some firms.
Organized Retail SCM in India
With respect to supply chain, the various factors which organized retail impact can be summarised as:
Outlook towards Retail SCM:
While the organized retail is expected to boom, the supply chain will take more time to develop at the same rate because of a general lack of SCM professionals in the country with even fewer having any experience in the retail sector. Even amongst them, the level of process expertise and best practice skills are low. These factors may prove to be a “comma” but not a “full-stop”. However, with the growth of organized retail and with the increasing number of professional courses offered towards supply chain management and retail; numbers of SCM professionals are gradually focusing more towards a scientific methodology in dealing with the back end supply chain.
Infrastructure woes:
The infrastructure in India is not as well developed as in other countries. Many parts of India still do not have roads and need to be delivered through bullock carts. Hence, any SC strategy for rural retail and tier II and III retail would need to take all these indigenous Indian factors into account.
Use of Third Party Logistics(3PL):
Gap between the expectations and the actual level of services provided, and prices charged by the 3PLs are primary reasons why more companies are not looking towards outsourcing their logistics to 3PLs. furthermore, the current service levels of the 3PLs leave a lot to be desired. Hence, a mature company in this field will go a long way towards success.
Impact of VAT:
The industry was eagerly awaiting an act from the government to simplify the VAT assessment process across the different states. This VAT system has been recently introduced and not yet implemented to its full impact. When fully implemented, it would have long lasting consequences on the way the supply chain is being developed. The current form of VAT encourages retail trade within a single state, with significant implications on the location of warehouse and accordingly transportation costs.
Supply base:
Due to the fragmented nature of supply chain in India, the players have to deal with a wide number of other players. This result in lower margins per level for the same amount of good being transacted. Furthermore, additional levels in the supply chain also result in increased overall wastage for the chain as the number of points, at which wastage may take place, increase as well.
Major areas of concern
With the Indian retail still in its developing stage, there are a lot of issues such as poor infrastructure, lack of mature 3PLs etc that need to be addressed. Till that time, the supply chain will remain inefficient due to the synergistic effects of these issues.
The various areas of concern when attending the Supply Chain in the context of retail scenario are as follows:
• The fragmented nature of transporters, due to poor infrastructure development, result in high lead times, absence of long term relationships and high transportation costs.
• Due to a fragmented supply base and large number of intermediaries, the product costs get artificially jacked up, resulting in decreased margins at the retail point of sales.
• The decision to locate Distribution centre are taken keeping the local tax laws under consideration. However, the operations inside these centres are not up to the standards leading to un-necessary expenses.
• Retail industry faces a big problem of forecasting the requirements of inventory because due to lack of proper IT implementation, the historical data is not available at appropriate time. Even if the data is available, there is not enough technical competency to analyse this data to derive meaningful insights. This results in increase in number of stock outs, increased mark downs, low inventory turns and high pilferage rate.
SCM in Shoppers Stop:
In the Indian fashion industry, logistics is often the forte and the strength of the retailer. A distinctive example of this business model is Shoppers Stop which utilizes the services of a 3PL for just manpower, while retaining authority over and managing its own warehouses, standard operating procedures and Warehouse Management System (WMS).
Shoppers Stop has shrewdly devised exceptional and time tested supply chain strategies which have helped the ascent of the corporate in the retail market. The company’s wares comprise of 60 percent apparel and 40 percent non-apparel products. It has 800 vendors across the countries who deliver goods to four regional Distribution Centres at Delhi, Mumbai, Bangalore and Kolkata. The manpower employed in these warehouses is fully outsourced.
Intelligent Use of IT
Shoppers Stop has refined its supply chain strategies by intelligent use of IT tools. Each Distribution Centre is equipped with a Delivery Authorization System which specifies the volume of inventory that should be retained in a particular DC. The Merchandise Management System (MMS) is employed for purchase orders, while the Warehouse Management System (WMS) electronically improves the efficiency of multifarious activities in the warehouse. In addition, Shopper’s Stop runs the Auto-replenishment System every day. It tells them which racks to go to and pick up various stocks.
As a pioneer in retail, over the years Shoppers Stop has attempted successfully to improve its supply chain methods. In its furtherance of this objective, the company has instructed its vendors to pre-tag their goods with the Shoppers Stop barcode, thus saving valuable time at the Distribution Centers. In its latest initiative at absorbing and implementing superior standards, Shoppers Stop has decided to adopt the GS1, a global standard barcode, which is used worldwide and can be read across the globe. The corporate will instruct 60 percent of its vendors to employ this barcode so that its goods may even be sold internationally.