03-10-2014, 04:26 PM
Abstracts: Enterprises are increasingly using ERP systems in all areas of their business activity to improve their business processes. ERP systems aim at providing an integrated solution to the management of resources of the enterprise. These systems aspire to support all tasks required to achieve operational goals of the enterprise. ERP systems are enterprise-level systems that allow an organization to function more effectively. ERP-based information creates unprecedented opportunities to streamline work processes, improve customer service, evaluate operational issues, identify strategic opportunities and make better-informed business decisions. This paper specializes in creating an application that enables end users to raise a support for any flow in the ERP system they are using. It should then be assigned to responsible IT personal and also should be resolved within specified time. “Solution Manager for ERP System” basically gives a platform for the customers to raise or generate tickets regarding their issues with the product or software, which is resolved by the support team within specified time limit.