01-09-2012, 03:14 PM
Srinivasa Sales and Services Pvt Ltd
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INTRODUCTION
NEED OF THE STUDY:
Training is important not only from the point of view of the organization, but also for the employees. Training is valuable to the employees because it will give them greater job security and an opportunity for advancement. A skill acquired through training is an asset for the organization and the employee. It can be taken away only by the complete elimination of the need for that skill because of technological changes.
SCOPE OF THE STUDY:
The importance of training has been expressed in these words; Training is a widely accepted problem solving device. Indeed, our national superiority in man power productivity can be attributed in no small measure to the success of our educational and industrial training programs. This success has been achieved by a tendency in many quarters to regard training as a panacea. It is almost traditional in America to believe that if something is good, more of the thing is even better. Hence, we take more vitamin pills to solve personal health problems and more training to solve our manpower problems. Over and under-emphasis on training stems largely from inadequate recognition and determination of training needs and objectives. They stem also lack of recognition of the professions techniques of modern industrial training.
INDUSTRY PROFILE
SERVICE INDUSTRY
The service sector, also called the tertiary sector, is one of the three parts of the economy in the Three-sector hypothesis. This hypothesis breaks the economy into three main areas so it can be better understood. The other two are the primary sector, which covers areas such as farming, mining and fishing; and the secondary sector which covers manufacturing and making things. The service sector provides a service, not an actual product that could be held in your hand. Activities in the service sector include retail, banks, hotels, real estate, education, health, social work, transport, computer services, recreation, media, communications, electricity, gas and water supply.
Industry that provides services rather than goods. Economists divide the products of all economic activity into two broad categories, goods and services. Industries that produce goods (tangible objects) include agriculture, mining, manufacturing, and construction. Service industries include everything else: banking, communications, wholesale and retail trade, all professional services such as engineering and medicine, all consumer services, and all government services.
Service Sector in India
India holds a reputation of cultivating a large and dynamic service sector centered mostly on information and communications technology. Although there are other emerging economies markets where the share of services in GDP exceeds the share of manufacturing, India stands out for the size and dynamism of its service sector. Service sector, also known as tertiary sector is the segment of the economy that provides services to its consumers. This includes a wide range of business including financial institutions, schools, transports, restaurants etc. Some services have been particularly important for India. Software is one sector in which India has a brand identity. Tourism & Travel related services and Transport services are also major items in India’s Services exports. Besides these, the potential services which are particularly important for India include many professional services, infrastructure related services and financial services. India also has great potential to be a major outsourcing destination for many services, though this prospect has been threatened by the recent developments in US and EU limiting outsourcing.
Problems faced by service sector:
The sustainability of impressive growth of Indian economy has been questioned in the wake of some challenges in the form of lack of social infrastructure, physical infrastructure; IT infrastructure, agricultural and industrial sector reforms, rupee appreciation and US sub-prime crisis, etc. Besides, challenges in the field of IT and ITES like rising labour costs, rapid growth in demand for talented manpower/quality staff, high attrition rate, outsourcing issue et.c are some other limiting factors. The growth of IT and ITES is having social, economic, health, ethical and environmental implications also. Further, delay in the promotion of conducive business environment and good governance will enable us to catch up with the global giants in terms of world –wide presence and scale. It is also important to point out here that the measurement of output , productivity , non-availability of data or availability of data after a time lag are other problems confronted with the service sector. The problem gets further compounded because of the entry of new species of services (like IT, ITES etc ) and lack of development of concepts on the one hand and non-inclusion of unpaid households on the other. Further, quality of each unit of the same service varies from the other. Therefore, it is too difficult to achieve the same level of output in terms of quality. Further, quality improvements stemming from the application of new technologies are extremely hard to measure9.
Challenges
Given the myriad activities in services, supporting its growth will require careful and differentiated strategies. The opportunities in this fast-growing, employment-oriented, FDI attracting sector, with vast export-potential are striking. However, the challenges are also many. One of the challenges in this area is to retain India’s competitiveness in those sectors where it has already made a mark such as IT & ITES and Telecommunications. Their deeper and broader use in the domestic sectors would also have a dramatic potential to increase the efficiency and productivity of other goods and services. The second challenge lies in making inroads into some traditional areas such as tourism and shipping where other countries have already established them, but where the potential for India is nevertheless very high. The third challenge is in making forays into globally traded services in still niche areas for India, such as financial services, health care, education, accountancy, and other business services where India has a large domestic market and has also shown recent signs of making a dent in the international market, but only a very small part of the full potential has been tapped. There are also challenges related to collecting better data and developing a better coordinated strategy to pull together all the dispersed information. Regulatory improvements will also be important as many domestic regulations and market access barriers could come in the way of fully tapping this growth accelerating sector. Since there are diverse sectors within services, the issues and policies cannot be separated into watertight compartments. Addressing these challenges and issues could further strengthen the services sector which is the driving force for India to realize double-digit growth potential, both overall and at state level, while providing more and better jobs so as to achieve more inclusive and balanced growth.
After-sales Service
Quality, price, and service are three factors are critical to the success of any export sales effort. Service should be an integral part of any company's export strategy from the start. Properly handled, service can be a foundation for growth. Ignored or left to chance, it can cause an export effort to fail.
Service is the prompt delivery of the product. It is courteous sales personnel. It is a user or service manual modified to meet the customer's needs. It is ready access to a service facility. It is knowledgeable, cost-effective maintenance, repair, or replacement. Service is location. Service is dealer support.
Service varies by the product type, the quality of the product, the price of the product, and the distribution channel employed. For export products that require no service - such as food products, some consumer goods, and commercial disposables - the issue is resolved once distribution channels, quality criteria, and return policies have been identified.