10-10-2012, 05:49 PM
Study of Employee Engagement,Welfare and Employee Satisfaction
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INTRODUCTION- HOTEL INDUSTRY
One of the fastest growing sectors of the economy of our time is the hotel industry. The hotel industry alone is a multi-billion dollar and growing enterprise. It is exciting, never boring and offer unlimited opportunities. The hotel industry is diverse enough for people to work in different areas of interest and still be employed within the hotel industry. This trend is not just in India, but also globally. The hotel industry is varied for enough people to work in different areas of interest and still be employed within the hotel industry. This trend is not only in India, but also in world wide. The human resource development [lays a major role in hotel industry in helping plan the system and in developing job description, specification and performance standards
The employee engagement activities are designed by H.R. department in order to bring job satisfaction and bring motivation within the employees. Effective implementation of employee engagement will enhance the quality of work life within the employees plus it will bring satisfaction within the people.
Origin of Hotel Industry
The repercussions in 1930 had a disaster effect in a hotel industry after the World War II and brought a tremendous up surge to hotel industry with continuous prosperity of hotel industry.
Mass travel is a modern phenomenon that emerged after World War II. Mass tourism continues to grow as political freedom, economic wherewithal and social equality spread across the globe. With the economic engine of development running at full steam, there was a growth in international travel and thereby growth in hotel industry.
Estimates abound as to the importance and size of housekeeping. Certainly, its economic contribution is critical to the global economy whether as a service to the business community.
Background of Hotel Industry
Prior to the 1980’s, the Indian hotel industry was a nascent and slow growing industry primarily consisting of relatively static, single hotel companies. However, Asian games in 1982 and the subsequent partial liberalization of the Indian economy generated tourism interest in India with significant benefits accruing to the hotel and tourism sector in terms of improved demand patterns. Fortunes of the hotel industry are tied to the fortunes of tourism and the general business climate in the country, which is why the economic liberalization initiatives implemented since 1991, led to a soaring demand and supply gap in the hotel industry.
GENERAL CLASSIFICATION OF HOTEL INDUSTRY
A. On the basis of standards:
Like most of the countries in world, India also has hotels divided in different categories depending on their location, facilities, infrastructure and amenities provided. All the star hotels in India are government approved with continuous control on the quality of services offered.
On the basis of Nature:
• Heritage Hotels-Heritage hotels in India are best if one is looking for sheer elegance, luxury and loyal treatment. They are not just another accommodation options but tourist attractions in themselves
• Beach Resorts Hotels-Peninsular India bounded by Arabian Sea, Bay of Bengal, Indian Ocean and the two emerald archipelagos of Lakshwadeep and Andaman and Nicobar have a long coast line of around 7500 km, offering an amazing array of beaches, some popular, some not so well known. Thus location of resort is the basic point of attraction for tourists.
• Wild Resorts Hotels-A wildlife tour is incomplete if one does not actually live in a forest for a few days. It means living in a rest house or a tent the midst of the dense wilderness and waking up to the twittering of birds.
• Residential Hotels-The residential hotels work as apartment house. Often we call them apartment hotels. The hotels charge rent on monthly, half – yearly, or yearly basis. They are generally located in big cities and towns where no meals are served to the customers. Initially, the residential hotels were developed in the USA. The services offered here are comparable to an average well managed home.
• Commercial Hotels-The commercial hotels are meant for the people who visit a place of trade and commerce or business purposes and therefore these hotels are found located at the commercial or industrial centers.
• Floating Hotels-The floating hotels are located on the water surface. The places are sea, river, and lake. These hotels provide with all the facilities and services made available in a good hotel.