21-12-2012, 02:30 PM
Study of customer expectations and perception towards automation in construction industry.
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Primary Objective:-
• To identify the need of software among customer in construction industry.
• To find out the number of potential customers using software in construction process.
• Spreading awareness of construction ERP software among customers in construction industry.
2. Secondary Objective:-
• To visit the existing customers and find out the satisfaction level regarding HIT-Office.
• To provide necessary information to the company to place its services and offering in the market in advantageous manner is possible.
• To determine the factors that will help EDSS Pvt. Ltd. To achieve customer’s satisfaction.
INTRODUCTION TO TOPIC:-
Today if there is any Sector which is in a great boom; that is the Construction Sector. World, with the increase in the advancement in the Construction Business. Also the increase in the competition in market prompted the Indian businesses to actively adopt the Information Technology services from software service providers.
Current Scenario of Construction Industry:-
Construction companies are growing at a very faster rate. They are providing great services day by day to the customers. Due to the severe competition they are all concentrated to improve the services and additional facilities. Some of the builders are very busy in so many construction sites. And in this fast era everyone is trying to develop their companies. And the best way to be ahead of competition is to adopt new technology.
Most of the construction companies have already adopted different software's. The software's help them to manage all of the sites at a time. And due to the boom in this sector the construction software companies are making good business. There are a lot of Software's related to Design, but very few in Construction Management and Sales. So, smarter use of technology shall lead the world into a better position to handle other issues that needs attention. These technological advances helped catalyze the growth of the global economy.
Software Service Provider Perspective:-
In today's world of great competition it is really difficult to adopt right Software services which can fulfill your business needs and be compatible to accommodate tomorrow's technology. Any software service provider would be concentrating more on providing and launching an array of services that gives his company the competitive edge over competitors. EDSS understands this dilemma very much and hence offers a program where customer can:
• Outsource his worries and not Decision making.
• Offloads his burden of going through boring catalogues.
• Get smart proposals than heaps of documents.
• Make quick decisions.
• So, a software service provider can provide clients with number
Reasons For Selecting This Topic:-
For a software service provider it is very-very essential to know that what are expectations of their perspective and valued customers from their organizations? What are strengths and weaknesses of their own organization in order to convert their strengths into their Unique Selling Preposition (USP), as a cutting edge to their competitors and to analyze their weaknesses, which could be the USP for competitors, in today's world of cut throat competition?
So, for a software service provider in order to attain this it is very important to keep an eye on the perspective customers as well as the competitors' strategies for providing the value added services to its clients and prospective customers in order to grow this growing industry and to serve them better. And the most difficult and most important job of any service provider would be to find out the satisfaction level of their existing customers and to grow the business the requirements of the potential customers to satisfy them.
INDUSTRY PROFILE:-
Construction is a high hazard industry that comprises a wide range of activities involving construction, alteration, and/or repair. Examples include residential construction, bridge erection, roadway paving, excavations and large scale painting jobs. Construction workers engage in many activities that may expose them to serious hazards, such as falling from rooftops, unguarded machinery, being struck by heavy construction equipment, silica dust.
The information, tools, and resources provided in these Construction Industry web pages are designed to assist those in the industry – whether worker or employer – to identify, reduce, and eliminate construction-related hazards.
Building Construction:-
Building construction is the process of adding structure to real property. The vast majority of building construction jobs is small renovations, such as addition of a room, or renovation of a bathroom. Often, the owner of the property acts as labourer, paymaster, and design team for the entire project. However, all building construction projects include some elements in common – design, financial, estimating and legal considerations. Many projects of varying sizes reach undesirable end results, such as structural collapse, cost overruns, and/or litigation reason; those with experience in the field make detailed plans and maintain careful oversight during the project to ensure a positive outcome. The causes of these deficiencies can be complex.
Construction Software:-
Enterprise resource planning (ERP) systems integrate internal and external management information across an entire organization, embracing finance/accounting, manufacturing, sales and service, customer relationship management, etc. ERP systems automate this activity with an integrated software application. The purpose of ERP is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders.
ERP systems can run on a variety of computer hardware and network configurations, typically employing a database as a repository for information. The transformation of ERP into a cloud-based model has been relatively slow, but as cloud computing makes other inroads into the enterprise environment some functionality is being moved to the cloud.