25-08-2017, 09:32 PM
Sequence of presentation
Introduction
Three Quality Gurus
Commonality of Themes of Quality Gurus
DIFINITION OF QUALITY
Five Approaches of Defining Quality
System Approach for TQM
Triangle of wisdom
TQO HRM
Customer Satisfaction
Indicators for Customer Satisfaction
Cost of Quality
Benefits of TQM
Conclusion
INTRODUCTION TO TQM
What is TQM?
TQM is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services. The goal is customer satisfaction.
The Three Quality Gurus
Deming: the best known of the “early” pioneers, is credited with popularizing quality control in Japan in early 1950s.Today, he is regarded as a national hero in that country and is the father of the world famous Deming prize for quality.