06-02-2013, 03:36 PM
TOTAL QUALITY MANAGEMENT SYLLABUS
1TOTAL QUALITY .pdf (Size: 58.72 KB / Downloads: 30)
Aim
To introduce the concept of quality in production including total quality in business Management.
UNIT I
Total quality management – concepts – quality management in retrospect – evaluation of quality approaches – Basic elements of TQM. Accelerating use of TQM – The continuous improvement process – International trend in continuous improvement process – Service quality Vs Product Quality.
Total Quality:- Value & Differential advantage.
UNIT II
Pillars of Total quality management – Strategic thinking and planning, the starting point for total quality – Total quality policy and deployment guideline – Total quality approaches –Leaderships for TQM. Attitude & involvement of top management. Organizational implications.
UNIT III
Total quality models-Enablers for total quality –quality responsibilities- achieving total commitments to quality – information & customer – Strategic information system – Strategic quality management.
UNIT IT
Quality education and training quality process, quality system – Quality measurement system including the tools of TQM –Quality cost – Quality planning – Quality information feedback-internal customer conflict – customer retention and problems.
UNIT V
Strategic choice of markets and customers maintaining competitive advantage – Designing process and products for quality – TQM and ISO 9000 – Auditing for TQM – TQM in services – TQM in education – The leverage of productivity and quality – Pitfalls in operationalising Total quality.