29-08-2013, 03:38 PM
The Art of Listening
Art of Listening.ppt (Size: 979.5 KB / Downloads: 45)
Meaning
In simple words , listening is a process of receiving and interpreting the spoken words.
while receiving and interpreting the spoken words, the listener is concerned with 4 factors, that is
Sensing
Message decoding or interpreting
Evaluating
Response
Facts about Listening
Listening: Learned first, Used most (45%), Taught least.
Speaking: Learned second, Used next most (30%), Taught next least.
Reading: Learned third, Used next least (16%), Taught next most
Writing: Learned fourth, Used Least (9%), Taught most.
What is active listening?
It’s a communication skill that involves both the speaker and the receiver.
In active listening, the receiver tries to understand what feelings, thoughts, & beliefs are being communicated and accepts it as the person’s own.
The listener feeds back only what they believe the sender’s message meant - nothing more, nothing less. It involves feedback and verification that the receiver correctly understood the senders message.
The active listener avoids getting stuck in another person’s “helpless” feelings.
What Interferes with Listening?/ Poor habits of listening
Sheer laziness and/or just not caring
Noise and or physical discomfort
Internal distractions
Letting a remark of the speaker (with which we disagree) develop a prejudice which clouds or puts a stop to any further listening
Boredom - remember, we hear four times faster that we speak
Developing your own rebuttal or listening mainly to find an opening to state what you have to
Allowing personal characteristics of the speaker or his poor delivery to prevent understanding
Restating
The purpose is to show that you are listening and understanding.
To do this, restate the other’s basic ideas using your own words.
“If I understand you, you are saying…” “In other words, your decision is…”
Be aware of your body language!