28-11-2012, 01:32 PM
To study Customer perception towards ultra portable laptops for HCL
Customer perception.pdf (Size: 1.83 MB / Downloads: 41)
INTRODUCTION
HCL INFOSYSTEMS LTD.
HCL Infosystems is India's premier information enabling company.
Leveraging its 28 years of expertise in total technology solutions, HCL Infosystems
offers value-added services in key areas such as system integration, networking
consultancy and a wide range of support services.
HCL Infosystems is among the leading players in all the segments comprising
the domestic IT products, solutions and related services, which include PCs, servers,
networking products, imaging & communication products.
Continuously meeting the ever increasing customer expectations and applications, its
focus on integrated enterprise solutions has strengthened the HCL Infosystems'
capabilities in supporting installation types ranging from single to large, multilocation,
multi-vendor & multi-platform spread across India. HCL Infosystems, today
has a direct support force of over 2000+ members, is operational at 300+ locations
across the country and is the largest such human resource of its kind in the IT
business. A majority of the team members have been specially trained in a variety of
supporting solutions, the company's key focus area.
History
HCL Infosystems Ltd is one of the pioneers in the Indian IT market , with its origins
in 1976. For over quarter of a century, we have developed and implemented solutions
for multiple market segments, across a range of technologies in India. We have been
in the forefront in introducing new technologies and solutions.
HCL Advantage
HCL Infosystems ( HCLI) draws it's strength from 29 years of experience in
handling the ever changing IT scenario , strong customer relationships , ability to
provide the cutting edge technology at best-value-for-money and on top of it , an
excellent service & support infrastructure.
Today HCL is country's premier information enabling company. It offers one-stopshop
convenience to its diverse customers having an equally diverse set of
requirements.
Be it a large multi-location enterprise, or a small/medium enterprise, or a small office
or a home, HCLI has a product range, sales & support capability to service the needs
of the customer.
QUALITY AT HCL INFOSYSTEMS LTD
The history of structured quality implementation in HCL Infosystems began in the
late 1980s with the focus on improving quality of its products by using basis QC tools
and Failure Reporting and Corrective Active Systems (FRACAS). We also employed
concurrent engineering practices including design reviews, and rigorous reliability
tests to uncover latent design defects.
Role of HCL
When coming to the point of succeeding in a business , the knowledge of local market
is very important. India is a vast country which is a blend of so many cultures
together . Most of the MNC’s find a hard time understanding this market and so
commit so many wrong decision which were based on a marketing expert from
abroad.
Being an Indian company HCL has many advantages on this industry.
Established in 1976 when the Indian IT industry is in a nascent stage or not even
properly formed , HCL is backed up by the industry knowledge of so many up and
downs in this industry.Industry see the growth of HCL from a glorified assembler to a
real computer company over these years.
Being one of the first company in the IT industry in India they have strong
root to even the remote townships in India, were as a MNC will focus its activities in
Metros only HCL is deep rooted to small towns also with a large chain of
distributors.