20-07-2012, 10:30 AM
Two marks Questions and Answers for Total Quality Management
Two marks Questions.docx (Size: 47.99 KB / Downloads: 75)
1) List the documents, used in QMS?
a) Statements of Quality Policy and Quality Objectiv
b) Quality manual-providing consistent information about the organization’s QMS
c) Quality plans-providing description as to how QMS is applied to specific product, project or contract.
d) Specifications—state requirements d) Guidelines—recommendations or suggestions
e) Documents needed by the organization, to ensure effective and consistent activities and control of its processes, and
f) Records to provide objective evidence of activities performed or results achieved.
2) What is meant by Quality Manual?
The Quality manual contains:
a) the scope of the QMS, including details of and justification for any exclusions.
b) the documented procedures established for the QMS, or reference to them, and
c) a description of the interaction between the processes of the QMS
3). Define ‘audit’
It is a systematic, independent and documented process, for obtaining audit evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled.
4) Write briefly on the two types of audit system.
(1) Internal audit: This is also called first-party audit. This is conducted by, or
on behalf of, the organization itself for internal purposes and can form the basis for an organisation’s self-declaration of conformity.
(2) External audit:
a) This is also called second or third party audit. The
second party audits are conducted by parties having an interest in the organization, such as customers, or by other persons on their behalf.
b) The third party audits are conducted by external independent organisations, to provide certification or registration of conformity with requirements, such as those of ISO 9001:2000 and ISO 14001:1996
5) What are the benefits of QMS?
a) Improvement in internal quality (reduction in scrap, rework and non-conformities in the shop)
b) Improvement in external quality (customer satisfaction, claims of non-conforming products, returned products, warranty claims, penalty claims etc)
c) Improvement in Production reliability (number of break downs, percentage down time etc)
d) Improvement in Time performance (on-time delivery, time to market etc)
e) Reduction in the cost of poor quality (external non-conformities, scrap, rework etc)
6) Name some certifying agencies for ISO standards in India?
Det Norske Veritas, Bureau of Indian Standards, TUV Suddeutschland India,, Bureau Veritas Quality International, NQA, American Quality Assessors (India), KVQA etc