20-06-2013, 04:40 PM
WEB PORTAL FOR BUG TRACKER
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ABSTRACT:
The project contains three main modules. These are Administrator, Staff and Customer. The administrator logins to the application and enters the details are Staff Entry, Project Entry, View New Bugs From Customers, Assign Bug to staff, View Bug case flow status details, Send message to customers. The staff details are username, password, category and Email Id. The project details are name and description.
INTRODUCTION
The project titled “ONLINE BUG TRACKING AND CUSTOMER SUPPORT SYSTEM” is designed using Active Server Pages .NET with Microsoft Visual Studio.Net 2003 as front end and Microsoft SQL Server 2000 as back end which works in .Net framework version 1.1. The coding language used is C#.Net.
LITERATURE REVIEW
Bug tracking system is a computer application designed to help user perform a particular task that is designed to help quality assurance and programmers keep track of reported software bugs in their work. It may be regarded as a sort of issue tracking system.
Database is the major component of the bug tracking system that keeps the record facts. Facts means the time was bug reported versions, bug complexity or priority, the details of the bug and how to solve the bug. Clear and centralized overview of development requests is provided by bug tracking system, this is the main benefit.
OBJECTIVE
In our issue track system (call center website) clients will register their issues (problems) .Our company employees will process the issues and give the solutions through website. In this we are using the internet without phone. So it will reduce the cost and time.
System Description
The project titled “ONLINE BUG TRACKING AND CUSTOMER SUPPORT SYSTEM” is designed using Active Server Pages .NET with Microsoft Visual Studio.Net 2008 as front end and Microsoft SQL Server 2000 as back end which works in .Net framework version 2.0 The coding language used is C#.Net.
Administrator…
Bug assign details include the ticket number which is generated for the bug and other messages. Case flow details include bug details, which staffs are involved in solving the bug, and the status. The message sending includes the message details for the bug solution.
The administrator logins to the application and enters the following details.
1. Staff Entry.
2. Project Entry.
3. View New Bugs from Customers.
4. Assign Bug to staff.
5. View Bug case flow status details.
6. Send message to customers, etc
Customer:
The customer registers in to the applications and login to the site using username and password. Whenever a bug is raised from his software, he sends the bug details to the administrator with print screen of the bug generated. He may see the bug case flow details and bug status along with remedy details at any time using the ticket number generated during new bug entry.