Customer satisfaction is a term of business, it is a measure of how the products and services provided by a company meet or exceed the expectations of customers. It looks like a key performance indicator within the business and part of the four prospective balanced scorecard. In a competitive market, companies compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy of customer satisfaction drives the private sector business. High-performance companies have developed principles and strategies to achieve customer satisfaction. This document presents a framework or set of ideas for the use of customer satisfaction principles and strategies to improve the quality of response and the possibility of public services provided by the private sector in vulnerable communities The framework suggests that residents living in neighborhoods Difficult can be supported through customer satisfaction strategies To become empowered people informed prospects influence decisions about what, how, when and where services are available to them. Customer satisfaction is the customer's response to the assessment of perceived discrepancy between the prior expectation and the actual performance of the product as perceived after consumption.
The two-wheeler industry has progressively gone over the years all over the world. India is no exception to that. Today India is the second largest manufacturer of two wheels in the world. It is located next to Japan and China in terms of number of two wheels produced and sold. Up to 1990 geared scooters dominated the two-wheeler market so much so that their sales matched the combined sales of Motorcycles and Mopeds. Today, customer preferences have shifted from motor scooters to motorcycles and also in a measure to the ultimate scooter end. With the rising cost of fuel and more recently the strict emission standards imposed by the government, there is a clear consumer preference for its high efficiency. The story of Honda is the story of a man, Soichiro Honda, and his unprecedented achievement of bringing cycles of engines to the masses. Soichiro Honda was a runner, a businessman and a manufacturer. But above all, he was a dreamer. He dreamed of a better way to make piston rings, founded a small business, and began production. He dreamed of giving people everywhere an economical form of transportation, and began producing small motorcycles, including one built in 1949 called the D-Type Dream. He also liked to run. So his company built bigger and faster machines, two, four, five and six-cylinder racing bikes and won the Isle of Man. Honda Motor Company is by far the largest motorcycle manufacturer in the world. The first Honda motorcycle was born of necessity immediately after World War II Japan, where public transportation was desperately crowded and gasoline severely restricted. Unique practices create unique organizations.