Cloud Telephony is communications technology where all communication devices and applications are hosted at the service provider's premises. Any company interested in using these services does not need to install any software or buy any hardware to start the services. The service can be an IVR, call center configuration, call recording, etc. These services can be started on a traditional phone, mobile or on a computer system, for example, desktop, laptop or tablet.
Cloud telephony (also known as hosted telephony) refers specifically to voice services and, more specifically, to the replacement of conventional business telephone equipment such as a private branch exchange (PBX) with a third party VoIP service .
Cloud communications providers provide voice and data communications services and applications, hosting them on servers that the providers own and maintain, giving their customers access to the "cloud". Because they only pay for the services or applications they use, customers have a higher cost-environment for secure, reliable and effective communications without the headaches associated with the more conventional PBX implementation.
Businesses can cut costs with cloud communications services without sacrificing features. The success of Google and others as cloud-based providers has demonstrated that a cloud-based platform can be as effective as a software-based platform, but at a much lower cost. Voice services delivered from the cloud increase the value of hosted telephony, as users can also turn to a cloud-based offering instead of relying on a service provider based on hosted VoIP facilities. This expands your options beyond local or regional operators.
In the past, companies have been able to do this for IT services, but not for telecommunications. Cloud communications are attractive because the cloud can now become a platform for voice, data, and video. Most hosted services have been created around the voice and are generally referred to as VoIP hosted. The cloud communications environment serves as a platform where all of these modes can work seamlessly and seamlessly.