13-10-2014, 12:42 PM
Abstracts: An online support system is a web application that is builds to help customers for taking online support for electronics items which they can solve by self. All company has support centers and customer care center in city but this system can help customers through website easily. A main aim to develop this system is to provide error solution support facility at any time and at home, they have no need to go anywhere. For customer, there is facility of FAQ system and user guide of every products for solving them queries, also there is a support form for submit queries and other side there is a technical team to solving them problems. There is an Admin for Quality assurances of all queries and watch all team member's activity and get a daily work report of all activity. Today lots of electronics products are available in market and there is lots of manufacturer companies, so it is too hard to give support to every customer for every products on care centers, this system will help them to solve it easily and give reports to company that how kind of problems are come in products.