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Electronic toll collection

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INTRODUCTION

Electronic toll collection (E-Tolls), an adaptation of military "identification friend or foe" technology, aims to eliminate the delay on toll roads by collecting tolls electronically. ETC determines whether the cars passing are enrolled in the program, alerts enforcers for those that are not, and electronically debits the accounts of registered car owners without requiring them to stop.
In 1959, Nobel Economics Prize winner William Vickrey was the first to propose a system of electronic tolling for the Washington Metropolitan Area. He proposed that each car would be equipped with a transponder. “The transponder’s personalised signal would be picked up when the car passed through an intersection, and then relayed to a central computer which would calculate the charge according to the intersection and the time of day and add it to the car’s bill”[1] Electronic toll collection has facilitated the concession to the private sector of the construction and operation of urban freeways, as well as made feasible the improvement and the practical implementation of road congestion pricing schemes in a limited number of urban areas to restrict auto travel in the most congested areas.
In the 1960s and 1970s, free flow tolling was tested with fixed transponders at the undersides of the vehicles and readers, which were located under the surface of the highway.[2]
Norway has been the world's pioneer in the widespread implementation of this technology. ETC was first introduced in Bergen, in 1986, operating together with traditional tollbooths. In 1991,Trondheim introduced the world's first use of completely unaided full-speed electronic tolling. Norway now has 25 toll roads operating with electronic fee collection (EFC), as the Norwegian technology is called (see AutoPASS). In 1995, Portugal became the first country to apply a single, universal system to all tolls in the country, the Via Verde, which can also be used in parking lots and gas stations.

Automated vehicle identification

Automated vehicle identification (AVI) is the process of determining the identity of a vehicle subject to tolls. The majority of toll facilities record the passage of vehicles through a limited number of toll gates. At such facilities, the task is then to identify the vehicle in the gate area.
Some early AVI systems used barcodes affixed to each vehicle, to be read optically at the toll booth. Optical systems proved to have poor reading reliability, especially when faced with inclement weather and dirty vehicles.
Most current AVI systems rely on radio-frequency identification, where an antenna at the toll gate communicates with a transponder on the vehicle viaDedicated Short Range Communications (DSRC). RFID tags have proved to have excellent accuracy, and can be read at highway speeds. The major disadvantage is the cost of equipping each vehicle with a transponder, which can be a major start-up expense, if paid by the toll agency, or a strong customer deterrent, if paid by the customer.
To avoid the need for transponders, some systems, notably the 407 ETR (Electronic Toll Route) near Toronto, use automatic number plate recognition. Here, a system of cameras captures images of vehicles passing through tolled areas, and the image of the number plate is extracted and used to identify the vehicle. This allows customers to use the facility without any advance interaction with the toll agency. The disadvantage is that fully automatic recognition has a significant error rate, leading to billing errors and the cost of transaction processing (which requires locating and corresponding with the customer) can be significant. Systems that incorporate a manual review stage have much lower error rates, but require a continuing staffing expense.
A few toll facilities cover a very wide area, making fixed toll gates impractical. The most notable of these is a truck tolling system in Germany. This system instead uses Global Positioning System location information to identify when a vehicle is located on a tolled Autobahn. Implementation of this system turned out to be far lengthier and more costly than expected.

Transaction processing

Transaction processing deals with maintaining customer accounts, posting toll transactions and customer payments to the accounts, and handling customer inquiries. The transaction processing component of some systems is referred to as a "customer service center". In many respects, the transaction processing function resembles banking, and several toll agencies have contracted out transaction processing to a bank.
Customer accounts may be postpaid, where toll transactions are periodically billed to the customer, or prepaid, where the customer funds a balance in the account which is then depleted as toll transactions occur. The prepaid system is more common, as the small amounts of most tolls makes pursuit of uncollected debts uneconomic. Most postpaid accounts deal with this issue by requiring a security deposit, effectively rendering the account a prepaid one.

Violation enforcement

A violation enforcement system (VES) is useful in reducing unpaid tolls, as an unmanned toll gate otherwise represents a tempting target for toll evasion. Several methods can be used to deter toll violators.
Police patrols at toll gates can be highly effective. In addition, in most jurisdictions, the legal framework is already in place for punishing toll evasion as a traffic infraction. However, the expense of police patrols makes their use on a continuous basis impractical, such that the probability of being stopped is likely to be low enough as to be an insufficient deterrent