30-08-2014, 02:21 PM
Dhiraj Ashok Tuli
[attachment=67453]
SNAPSHOT
I’m an extremely driven professional with over 9 years of experience in Customer Service, Sales, Retail business and Operation management. My skills includes maintaining a positive approach to change, excellent time management and prioritizing skills to ensure timely completion of end-to-end task, effective decision making and problem solving ability, excellent leadership and teamwork, cash management, credit transactions, inventory management and team collaboration.
In addition to the above skills, my customer service skills are top-notch & this is proven with several achievements and awards over the years. I place a strong emphasis on providing a positive experience for every customer that approaches bank and pride myself on being friendly, helpful and conscientious. I have consistently met and exceeded sales and productivity goals.
ACADEMIC CREDENTIALS
Qualification : Bachelors of Commerce
Institution : Gujarat University
City/Country : Ahmedabad, India
Completed : 2002
EXPERIENCE
Customer Service & Team Management
• Assisted customers with their banking needs which includes banking transactions, payment processing, mortgage loans, soliciting right product considering customer needs
• Investigated and resolved customer inquiries and complaints in an empathetic manner
• Provided Leadership and focus to team of 17 Executives
• Responsible for resource allocation & responsibilities allocation to the team & monitor their performance by conducting performance reviews
• Trained staff on operating procedures, sales and company services
• Identified individual development needs with appropriate training
• Developed Rewards and Recognition for the team and helping with Career Planning
Retail Services
• Cultivated a customer-focused shopping environment by determining customer needs, listening actively to their responses & responding to all customers in a friendly manner
• Managed cash register for cash and credit card transactions
• Maintained established merchandising standards, including window, sales floor and promotional displays.
• Supervised and directed all merchandise and shipment processing.
• Consistently met & exceeded sales & productivity goals
LEARNING AND DEVELOPMENT
Training programs attended:
• Leading and Managing People, Coaching for Managers, Managing Standards, Appraisal and Development review workshops
[attachment=67453]
SNAPSHOT
I’m an extremely driven professional with over 9 years of experience in Customer Service, Sales, Retail business and Operation management. My skills includes maintaining a positive approach to change, excellent time management and prioritizing skills to ensure timely completion of end-to-end task, effective decision making and problem solving ability, excellent leadership and teamwork, cash management, credit transactions, inventory management and team collaboration.
In addition to the above skills, my customer service skills are top-notch & this is proven with several achievements and awards over the years. I place a strong emphasis on providing a positive experience for every customer that approaches bank and pride myself on being friendly, helpful and conscientious. I have consistently met and exceeded sales and productivity goals.
ACADEMIC CREDENTIALS
Qualification : Bachelors of Commerce
Institution : Gujarat University
City/Country : Ahmedabad, India
Completed : 2002
EXPERIENCE
Customer Service & Team Management
• Assisted customers with their banking needs which includes banking transactions, payment processing, mortgage loans, soliciting right product considering customer needs
• Investigated and resolved customer inquiries and complaints in an empathetic manner
• Provided Leadership and focus to team of 17 Executives
• Responsible for resource allocation & responsibilities allocation to the team & monitor their performance by conducting performance reviews
• Trained staff on operating procedures, sales and company services
• Identified individual development needs with appropriate training
• Developed Rewards and Recognition for the team and helping with Career Planning
Retail Services
• Cultivated a customer-focused shopping environment by determining customer needs, listening actively to their responses & responding to all customers in a friendly manner
• Managed cash register for cash and credit card transactions
• Maintained established merchandising standards, including window, sales floor and promotional displays.
• Supervised and directed all merchandise and shipment processing.
• Consistently met & exceeded sales & productivity goals
LEARNING AND DEVELOPMENT
Training programs attended:
• Leading and Managing People, Coaching for Managers, Managing Standards, Appraisal and Development review workshops